Napleton's Northlake Chrysler Jeep Dodge RAM

I want to take a moment to recognize Napleton Dodge for the outstanding care and professionalism they showed me during a very stressful situation with my vehicle. Alan Kurtz, the manager, went above and beyond by personally arranging to have my vehicle picked up directly from my home so it would not have to be driven while experiencing a severe oil leak. That level of consideration and customer care immediately set the tone and gave me confidence I was in the right place. From there, Alan put me in the hands of Pat Lannon, the Service Manager, and it was truly smooth sailing. Pat assigned his best mechanic to my truck and, for the first time in a year, a long-standing oil leak issue was finally diagnosed and properly resolved. Throughout the entire process, Pat provided regular updates along with video proof and photos of the work being done, which showed transparency, honesty, and pride in his work. Pat never wavered in his strict work ethic and commitment to getting the job done right. That kind of integrity is rare these days and is something I deeply respect and admire. His honesty and communication are exactly what every consumer hopes for when trusting someone with their vehicle. I came to Napleton Dodge because another dealership failed to address my issue. Napleton did exactly the opposite — they listened, they cared, and they delivered. Thank you Alan Kurtz and Pat Lannon for restoring my faith in dealership service. I highly recommend Napleton Dodge to anyone looking for professionalism, honesty, and real accountability. Mr Eric Camacho

My Ram is in service now going on 4 weeks. Not a fault of Napleton but unable to get the part that is needed. I was supplied with a loaner which is a life saver. I appreciate this so much.

Avoid this dealership. They failed to pay off my trade-in on time, despite clear assurances they would. It’s been 25 days since I purchased my vehicle, and I’m still waiting on a part they promised at the time of sale. On top of that, I paid for an extended warranty that turns out to be nonexistent. This kind of dishonesty and lack of follow-through is unacceptable. I would strongly recommend staying away from this dealer.