Sarasota Chrysler Dodge Jeep RAM FIAT in Sarasota including address, phone, dealer reviews, directions, a map, inventory and more

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7745 South Tamiami Trail
Sarasota, FL 34231

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Sales: 941-957-9622

Used Cars: 941-957-9696

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00am
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 3:30pm

Reviews of Sarasota Chrysler Dodge Jeep RAM FIAT

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1326 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Dominick was awesome. His professionalism and assistance...

Reviewed by ccmcqDecember 01, 2021

Dominick was awesome. His professionalism and assistance made our repair problem seem minimal. He is honest and we feel positive about returning to this dealer because of him. The work was excellent and our 2012 jeep runs like a charm. Kudos to Sunset Jeep for having Dominick on their staff.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I had the worst experience e buying my car here a little...

Reviewed by luciaalveraSeptember 24, 2021

I had the worst experience e buying my car here a little over a year ago, I got all of the warranty necessary on the car, and every time I go there to get something fixed or something as simple as an oil change, it always becomes an issue, I spoke to the manager Anthony, seemed very nice and apologetic, he told me he would call me back, it’s been over a week and I still haven’t heard from him! Thank you Anthony for making my experience as great as usual…

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

MECHANIC AND GM LIED ABOUT SERVICE AND COST ME!!!

Reviewed by Marina Shipps from Sarasota, FLMay 28, 2021

The GM-Don Osborne, stated that they were in the wrong about what happened after reviewing with the mechanic that serviced my 2018 3500 dually. I brought the truck in for brake service and stated for them to replace break pads if needed, BUT they did NOT EVEN take my tires off to check the break pads. The service manager, Darren, stated that "to check brake pads on a dually you don't need to take the tires off," and he stated "I ASSUMED the break pads were good." This to me is the dumbest thing I have ever heard. Anyone who even knows the littlest thing about vehicles, knows in order to check break pads should take the tires off. I then go to the GM, and he asked "what kind of bed is on the back?" (which was clearly stated on the receipt what is was), and said "Maybe the flatbed is too heavy for the truck?" I looked at him and said "This is a 3500 dually, are you serious?" So overall, they agreed that they made the mistake by assuming, but yet cost us $1,900.00 and the GM offered to give me $200 credit, which doesn't even cover the rental truck. This was the BIGGEST slap in the face, and I will never go back to this dealerships, OR any of the other dealerships Don Osborne manages. He didn't even look at me in my eyes when I was telling him my concerns. This could have resulted in a serious, fatal incident due to my truck not having any breaks when I brought it in. For them to say they assumed and stated that the breaks had plenty of life, is the biggest lie and honestly is embarrassing to the overall company. Headquarters couldn't believe that this GM treated me like this.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Marina, we do apologize for this situation. The truck was brought to us with two issues. The first issue listed was “The ABS light is on.” We scanned and found the Hydraulic Control Unit had an open circuit. We replaced the unit and fixed that problem. The next issue listed was “Brakes are making noise when stopping.” The technician looked at the inner brake pads and wrote that he found plenty of pad life left. He noted that mud was caked on the wheels, suspension and brakes. He wrote “the customer needs to remove all the mud, mud issue” on the repair order that you received. The repair order was closed on Friday 5/21/21. When you came in to see us the following week you stated you took the truck to a different repair shop and they pulled the wheels and said you needed new rear brakes, calipers and rotors. We apologized that our technician did not find this problem. If he had checked further, we would have had the $1,900 repair job, not the other shop. We never said “maybe the flat bed is too heavy for the truck.” We only asked about the bed on the truck to try to understand why our technician did not pull all of the wheels, though we did not charge for pulling the wheels or inspecting the brakes. Marina, we did not cause the brakes to need to be replaced. If we had found that problem you would have had to pay us for that repair. The other shop found the problem and you had to pay them. Again, we apologize, but we did not cause the problem.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Sarasota Chrysler Dodge Jeep RAM FIAT

At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.

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