Napleton Chrysler Jeep Dodge RAM in Kissimmee including address, phone, dealer reviews, directions, a map, inventory and more

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1460 E Osceola Pkwy
Kissimmee, FL 34744

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Sales: 888-904-4913

Used Cars: 888-471-3459

Hours Toggle

Sales Department

Sun 10:30am – 7:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun 10:30am – 5:00pm
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 7:30am – 5:00pm

Reviews of Napleton Chrysler Jeep Dodge RAM

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

888 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible el servicio luego que compras tu auto!! Jamás...

Reviewed by Yeralis Maldonado December 02, 2021

Horrible el servicio luego que compras tu auto!! Jamás regreso a este lugar y NO lo recomiendo!!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

One Great Experience!

Reviewed by Levi Williams from St Cloud, FLNovember 06, 2021

This review us regarding Jose Williams (salesman) who sold thev2021 Nissan Titan to me. He has agreat personality, was very upbeat, caring, concerned about helping me. Jose is truly a people person. If you are looking to purchase a vehicle, please go see Jose Williams at Napleton on Osceola pkwy in Kissimmee, Fl.would also loke to add that our finance Mgr Austin was excellent. He kept me laughing while I was signing all of the documents. Wsy to go Jose and Austin!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Levi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Kissimmee Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

This is the worse customer service department

Reviewed by Robert burdick from Saint Cloud flOctober 29, 2021

The service department is the worse,it took almost a half hour for someone to wait on me. And they waited on people that pulled up after me before me unacceptable business. Then it took almost a half hour to get my paperwork so I could leave. The customer service department just doesn’t care about taking care of there customers. Very sad that this is how you do business. Will be looking for anther place that actually will take care of you.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Robert, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (407) 483-7700 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 3

Maximum rating = 5

About Napleton Chrysler Jeep Dodge RAM

Napleton Chrysler/Jeep/Dodge/Ram is the only Dealership to offer GUARANTEED FINANCING no customer is refused financing.

Buying a new vehicle is a big decision which is why the staff at Napleton takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from ChryslerJeep Dodge and RAM and most other makes and models.

We provide the same care to our customers in our finance service and parts departments as well.

We Look Forward To Serving You!

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