Napleton Chrysler Jeep Dodge RAM

Bought a custom ordered jeep Gladiator from dealership, ordered with manager online at store when it arrived they tried to jack price way up(strike 1). Bed lights that were installed in production never worked. Took in for oil change and bed lights to be fixed. Get there to pick up after service writer Mandi Sanchez says was ready and bed lights weren't fixed. She then became unprofessional and got a bad attitude. Then accused us of installing lights after market. She even accused us of installing the led taillights that were part of the custom package we ordered. Refused to listen that these were options from factory. Obviously Mandi and the mechanic who told her these were after market need to be retrained.

1000% SCAM! This place advertises a 2023 Dodge Durango GT Plus at $43,680. I arrive to purchase the vehicle at the internet price (With no stars or disclaimers!!) and am told the actual vehicle price "will start" at $4,000 more... This brand new car had an extreme amount of dirt under the detailer plastic, water marks on the interior it doesn't make any sense....This is your typical bait and switch dealer with absolutely not a flinch from the sales team! Stay FAR AWAY!

Went into Dealership for a possible trade but after witnessing the lack of response, unwillingness and Refusal to address a Customer Concern by the GM Mike Saunders, showed a Red Flag (to Go Somewhere else). The customer explained she had been bringing in her car three times for repair that was not completed and had been traveling 2 hours each way for services that was already paid for and car was in same condition as when it was dropped off. In addition car was purchased through the Dealership is incomprehensible and shameful and that they have no regards as far as Customer Satisfaction. So sad, if Dealership can’t repair their own Vehicles shows incompetent. Would definitely not purchase at this location.