Jacksonville Chrysler Jeep Dodge Ram of Arlington in Jacksonville including address, phone, dealer reviews, directions, a map, inventory and more

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9600 Atlantic Blvd
Jacksonville, FL 32225

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Sales: 904-875-4735

Used Cars: 904-875-4733

Hours Toggle

Sales Department

Sun 10:30am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 6:00am – 9:00pm
Tue 6:00am – 9:00pm
Wed 6:00am – 9:00pm
Thu 6:00am – 9:00pm
Fri 6:00am – 9:00pm
Sat 7:00am – 5:00pm

Reviews of Jacksonville Chrysler Jeep Dodge Ram of Arlington

Overall Rating:

3.6 (out of 5)

61% recommend this dealer

309 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst experience with any company ever, they committed...

Reviewed by irondan22October 04, 2021

Worst experience with any company ever, they committed fraud. This awful experience is way too long to write about here but basically I brought it in for a diagnostic and they kept my vehicle for three months where I was not able to contact anybody although I tried dozens of times until one day I received certified mail stating that they put a lien on my vehicle and I would have to pay $1600 In order to get it back. The letter stated that they could do this because I was notified that the work was done but no work was done, and I never had any interaction with anybody by phone, voicemail, text, email or mail. this constitutes fraud. In the end there is no proof that anything was done, they refused to fix the issue, they refused to give me an invoice stating that anything was done, they refused to let me speak to a manager, corporate will not answer my emails. I’ve lost thousands of dollars, three months of ownership of my vehicle, days of my time and I have absolutely nothing to show for it.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

On 08/17/2021, while driving on I95 in a tremendous...

Reviewed by georgezenniAugust 21, 2021

On 08/17/2021, while driving on I95 in a tremendous downpour, my "service electronic stability control" came on. One female service advisor told me I couldn't bring it in until August 26, and then a male service advisor told me this is considered an emergency and to bring it in and they would work it in. So, on Wednesday morning, I took it in. I was told I could rent a car for $38 a day! I bought this vehicle new from this dealership on September 19, 2019. Anyway, I left it, and after making a post on their FB page, they called and told me they had a rental for me, which I picked up on Friday, the 19th. On Saturday, the 20th, they called and told me there was extensive damage underneath my vehicle and that it was going to cost $2,480 to fix the damage it caused in my vehicle. First, I haven't hit anything! I think I would know if I had hit something. Nothing wrong with the car's alignment. I sent two text messages to the service advisor (Lisa Lewis) and asked for a description of the "extensive damage" underneath my vehicle and an itemized cost of the repairs. She never did say anything about repairing the damage underneath the vehicle. No response. Finally, the phone rang; it was Lisa - "you forgot to fill the loaner up and it's going to cost about $30. They charge $4/gallon for gas, which means I used a little over 7 gallons, and I didn't drive but 70 miles. By this time I was so furious I told her to go ahead and charge it, that I was getting rid of the Jeep tomorrow and hung up the phone. I am furious! I will NEVER buy another Jeep again! Their service department sucks. They don't return phone calls. And, they are sketchy when telling you what's wrong.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.5 (out of 5)

Is there anything less than one star? If there was I...

Reviewed by kshutterlyJuly 29, 2021

Is there anything less than one star? If there was I would certainly give it. Just purchased my 2021 Ram 1500 on 6/22 and paid top $ - they never bothered to complete delivery of the vehicle - no gas, no detailing, still missing parts. Despite the sign on the door of them honoring the Carfax - they refused to. Let this be a lesson to you. Beware - if you visit the dealership and are approached by Eric "Easy" Grovner - run!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Jacksonville Chrysler Jeep Dodge Ram of Arlington

Call For New/Used Vehicle Specials.

Jacksonville Chrysler Jeep Dodge Ram Arlington has a great selection of New and Used Cars whether it is a Chrysler Dodge Jeep or Ram we have a great car for you. Come visit our large selection of new cars and used cars or visit our user friendly online inventory for our great deals and offers . We proudly service the surrounding areas around Jacksonville Arlington Sandalwood Windy Hill Deerwood Englewood and Ponte Vedra Beach. Whether you are looking to buy a new or used Chrysler Jeep Dodge Ram we have the right car for you.

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