Jacksonville Chrysler Dodge Jeep RAM Fiat in Jacksonville including address, phone, dealer reviews, directions, a map, inventory and more

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11101 Nursery Field Drive
Jacksonville, FL 32256

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Sales: 888-829-6633

Used Cars: 877-283-8634

Hours Toggle

Sales Department

Sun 10:30am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Jacksonville Chrysler Dodge Jeep RAM Fiat

Overall Rating:

3.4 (out of 5)

52% recommend this dealer

342 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This dealership is the worst dealership I encountered. I...

Reviewed by joelvergaraNovember 09, 2021

This dealership is the worst dealership I encountered. I bought 2 vehicles from them. The sales person Malachi shows no interest on helping you out. If you call him he won't answer and even telling a lie during follow ups. Please find another dealership.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Dear JoelVergara, We are sorry to hear about your sales experiences. However, we do not have a Malachi employed at our dealership. Please feel free to contact the dealership to which you visited for further assistance. Thank you. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Tried to get clear communication about the repair status...

Reviewed by ClemonsadSeptember 21, 2021

Tried to get clear communication about the repair status of my car and the service manager was awful. I previously explained that I was a recent graduate and didn’t mind waiting, I just needed communication about my car so that I could make appropriate plans with my new job. This experience has been abysmal. They were not only disrespectful but very apathetic to my concerns. My family are not only Chrysler retirees but I purchased my first car here. I will not consider buying from them again. My family has purchased over 20 cars from this company. We are proud autoworkers and blue collar community. Now me and my family and friends will take our business elsewhere. There was obviously no interest in retaining their customers. At this point, I would like to speak to the owner. Any professionals, recent graduates, college students, or senior adults looking for a reliable, respectable, trustworthy purchase, or need car repairs should look elsewhere!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for taking the time to provide us feedback. We understand that the Body Shop Manager, Steve, has already communicated with you and addressed your concerns. Thank you. Should you wish to speak with him again to share additional thoughts, his email address is scarey@jaxcjd.com or direct line (904) 493-5571. Our number one goal is to improve your experiences. In addition, feel free to share more comments with our Customer Support Manager, Donna at dwindsor@jaxcjd.com so that she may work towards improving customer satisfaction. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I will never use this dealership again. I've been a loyal...

Reviewed by alanag007August 24, 2021

I will never use this dealership again. I've been a loyal customer for years, I'm in my 3rd Jeep, now I'm even reconsidering my love affair with Jeep. I bought my Jeep Grand Cherokee about 2 years ago. For me, getting the right extended warranty was as important as getting the right car. I worked with the sales guy to get the sale low enough so that I'd be able to get the warranty I wanted and still be close on the payment I wanted. When I made it back to finance I was very clear about the warranty I wanted. 84 months or 100,000 miles, the platinum plan. I was surprised when that plan increased the payment by so much. The finance guy, made some changes then showed me a better offer. I understand now how he did that. Back then, once he came with his final offer, I started adding to the down-payment until we were closer to where I wanted to be, then we finished the deal. Fast forward to yesterday.... I took my jeep to a jax cjd across town to get a water pump replaced. I had no issue with the 199 fee to diagnose, once they found the problem and cleared it with the warranty company I'd only owe the deductible. Imagine my surprise when they called to tell me I didn't have a warranty. They, and the warranty company, thought a mistake had been made when the info was originally keyed and offered to call and get it cleared up for me. A short while later, I got a call back to let me know there was no mistake. Apparently, the warranty I purchased was for 84/100,000 from 0, not from purchase miles or date. I understand now how this happened. When called, Jax CJD tried to act like this was common practice for a used, certified vehicle. This is not the case, I understand now, this is the change the finance guy made on his end to get the price down. Had he disclosed this at the time, I never would have agreed to it. I could have, and would have, paid more in the down payment to ensure I got the warranty I wanted. This change, dropped the warranty I thought I had, to coverage for 26,000 miles, which I got to in less than 2 years. I literally purchased the large warranty package because of the mileage I typically drive. So now, I'm stuck. I haven't had my car for two years yet, and I no longer have a warranty. My service contract remained correct, so I will continue to take my Jeep to them to get the oil changed, I've more than paid for it. This is the only service they will provide me ever again. The water pump will cost nearly 900, which is 300 more than the local shop I'll service at from now on. I trusted these guys. I knew I was paying more than the internet asking price, I knew the sales guy was winging it on some of the info he "provided", but I was ok with it. I was a loyal costumer and thought they were doing their best to get me where I needed to be and out the door. I know better now. I will no longer be sending friends and family here, I will not purchase my next car from here. This dealership has lost me as a customer and won't get another dime out of me. It's sad really, I used to think so much of this place.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Dear alanag007, we are having trouble locating anyone that has worked with you at our dealership. Please contact our Customer Support Manager, Donna Windsor at dwindsor@jaxcjd.com or direct line (904) 493-5592, so that she may gather additional information to address your concerns. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jacksonville Chrysler Dodge Jeep RAM Fiat

Jacksonville Chrysler Jeep Dodge has been proudly serving Jacksonville and neighboring communities for over fifteen years. We realize that the greatest comfort we can provide is attentive employees who focus on the care of our customers. Our greatest satisfaction comes from delivering a consistently positive experience that creates friends and customers for life. We are proud of our partnerships with Wolfson Children's Hospital local food banks animal shelters numerous school programs and athletic teams. We hope to strengthen these relationships and continue to make new ones for many years to come.

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