Garber Chrysler Dodge Jeep Ram in Green Cove Springs including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

3408 U.S. 17
Green Cove Springs, FL 32043

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Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 1:00pm

Reviews of Garber Chrysler Dodge Jeep Ram

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

159 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Terrible Service Dept.

Reviewed by Larry from Green Cove Springs, FLOctober 20, 2021

This review is in regards to the service dept. Absolutely disgusted at the customer service provided on 10/20/21. We scheduled an appointment for routine maintenance which was a 3+ week wait to even get in. When we bought the vehicle we had the Jeep Wave which gave us so many oil changes etc. So we let them know that scheduled the appt. asked at drop if they could check a clicking sound since another dealer aligned and was told we would have to schedule another appt. to have that checked....crazy since its on the rack but OK! Then when we picked up we were then told oh the Jeep Wave expired last month was specific about that twice but wait till we pickup and hand us bill. Not happy with service and will definitely will take my Jeep elsewhere for service as well as let my family and friends know to do the same as well....also didnt appreciate the smug smirk on the Customer Service employee like we were just a bother anyways. As stated will never return to that service dept for any reason and will make sure anyone I know does the same.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Dear Larry, We’re sorry you found your experience with us unfavorable and understand your frustration with the longer-than-expected lead time for scheduling an appointment. Since the pandemic, we have been so busy that three weeks has become the new norm. To allow our master technicians to focus on more involved repair work, we have dedicated oil change technicians who are only trained to perform oil changes. Because of this, the person who performed your oil change is not qualified to diagnose a ticking noise and hence why we would have needed to make a separate appointment with a master technician to diagnose it. It is very important to us that we identify any issues with a vehicle correctly, so we want to ensure we’re setting aside the time for our certified service technicians to give it their undivided attention. We also apologize that it wasn’t made clear to you that your Jeep Wave had expired before the work was performed. Since we had already performed your oil change when this was discovered, we did refund your credit card for the full amount of the oil change as a show of good faith to you. If you have any other questions, please feel free to reach out. -Eric Slade, CDJR Service Manager

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

2016 Dodge Dart

Reviewed by Michael Vincent from Green Cove Springs, FloridaJuly 30, 2020

Did a great job fixing my 2016 dart! Got me in same day without appointment. They even delivered to my house!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We're glad to hear that everything was completed to your satisfaction, Michael! Please let us know if there is ever anything else we can assist you with.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

My Garber visit

Reviewed by Michael Desjardins from orange park, flJuly 25, 2020

I had a 7 am appointment for an oil change and a recall inspection of my clutch of my jeep. I dropped my vehicle off at 7:05, got a loaner care, and went home. I called to check on my jeep at 11 am, and it had not even been put in the bay yet. I had after noon appointments to attend to, and I wanted my jeep back. At 3 pm, I went to pick up my jeep, the clutch recall was done, but not the oil change. I think this was totally unexcepatble for a 7 am appointment. They did not do the 15 min oil change, and I wasted my whole day waiting on them to call me about my jeep.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Garber Chrysler Dodge Jeep Ram

Garber Automall in Green Cove Springs FL treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

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