5200 S Ferdon Blvd
Crestview, FL 32536

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Sales: 850-689-3200

Used Cars: 850-689-3200

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 8:30am – 7:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Step One Chrysler Dodge Jeep Ram Crestview

Overall Rating:

4.3 (out of 5)

88% recommend this dealer

307 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service department is terrible!

Reviewed by Kimberly Sears from Crestview, FLAugust 20, 2025

Service department is terrible! Get everything in writing. I made an appointment for my jeep gladiator on a Monday at noon. Multiple text were sent about how they had to work it in finally on Wed. They looked at it with some possible issues, but then had to work it in again. Finally, over a week they “worked it back in.” Then even though he said it was a wiring issue, the car dash said it was a transmission issue. Now that expensive warranty will not cover the cost! Oh, BTW did I mention I bought this vehicle from them only 3 months ago. Don’t let them talk you into the warranty because it will not cover your work. Also, no need for an appointment because that means nothing. Never again will I buy a car from them or use their service department. I would love to post pictures of the text timeline and my car messages. I will be posting on every review site I can find!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Dianne was our sales representative and she was

Reviewed by Mary Riess from Crestview, FL July 31, 2025

Dianne was our sales representative and she was wonderful, patient, with wonderful communication. From the second we walked in she made us feel confident we selected the right company. Our family appreciates you very much, thank you again!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

The service department me told my truck would ready by a

Reviewed by FireLt.JacksonMay 01, 2025

The service department me told my truck would ready by a Friday. This was a Tuesday .When I called them on a Thursday they said my truck was pushed to next week. They didn't even give me a reason why it pushed back.. They at should have called and told me.It was a good thing I didn't waste my Friday going over there to get it.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Step One Chrysler Dodge Jeep Ram Crestview

Chrysler Dodge Jeep Ram Crestview in Crestview FL treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options.

Ready to buy? Get a price quote before visiting the dealership.

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