Thunder Chrysler Dodge Jeep Ram in Bartow including address, phone, dealer reviews, directions, a map, inventory and more

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1425 W Main St
Bartow, FL 33830

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Sales: 863-808-1576

Used Cars: 863-808-1572

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Thunder Chrysler Dodge Jeep Ram

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

160 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STAY AWAY FROM THUNDER!!!

Reviewed by Phil Smith from Bartow, FloridaNovember 09, 2021

I went to Thunder Dodge in June of this year due to a malfunctioning DEF pump and tank. I was told my software would be updated after the repair. I researched the update and saw numerous complaints about losing power and fuel mileage after the update. I was assured, by the service manager, Jason, that this problem had been corrected. I agreed to the update. I don’t drive much so I hadnt had a chance to compare. Last week I drove to Texas and back. My truck has lost power, and instead of the 30-31 HWY MPG I was accustomed to, I was lucky to get 20 MPG. I feel I have been intentionally misled in order to have an update put on my truck. And with the price of diesel at an all time high, this is a significant misrepresentation of the facts. I am out a substantial amount of money and driving an underpowered truck. I would like to hear some plausible input to rectify the situation. I feel my truck has been devalued by this misrepresented update. Now Arsenio has stopped replying to me.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Do not go here for service!!!I brought my 2016 Ram...

Reviewed by Phil SmithNovember 02, 2021

Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my software would be updated after the repair. I researched the update and saw numerous complaints about losing power and fuel mileage after the update. I was assured, by the service manager, that this problem had been corrected. I agreed to the update. I don’t drive much so I hadnt had a chance to compare. Last week I drove to Texas and back. My truck has lost power,nand instead of the 30-31 HWY MPG I was accustomed to, I was lucky to get 20 MPG. I feel I have been intentionally misled in order to have an update put on my truck. And with the price of diesel at an all time high, this is a significant misrepresentation of the facts. I am out a substantial amount of money and driving an underpowered truck. I would like to hear some plausible input to rectify the situation. I feel my truck has been devalued by this misrepresented update. I have contacted them three times. Three times I was told I would be contacted. Nothing yet. Every time I recontact them they have no record of previous contacts.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Phil, we want to assure you we take your concerns seriously. We perform recalls to the manufacture standards and regret to hear you are dissatisfied. According to our records the work was done in June which was our last contact regarding this matter. We would like to have the opportunity to work with you on a solution. Sincerely, Arsenio Quintero, Service Manager, (863) 533-0793

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I just got back. I asked for a total inspection because...

Reviewed by TrushkaOctober 21, 2021

I just got back. I asked for a total inspection because I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, (hope I got your name right), is an angel who welcomes you. She should be taught to sell cars. Women would buy from her. And Roderick came to my assistance without being asked. These are wonderful people. Your boss, Richard, is lucky to have you.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're so happy to hear that our team was able to make your experience great. Thank you for sharing your review, and we're glad we could help you!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Thunder Chrysler Dodge Jeep Ram

Thunder CDJR - a Bartow & Lakeland area New Chrysler Dodge Jeep RAM & Used Car Dealership.
Thunder CDJR is proud to serve the Bartow & Lakeland areas with quality New Chrysler Dodge Jeep & RAM vehicles. With models like the all new Chrysler Pacifica and award winning 300. The aggressive Dodge Charger & Challenger the Jeep Wrangler or Grand Cherokee and the RAM 1500 2500 & 3500.
Come visit us at 1425 W. Main Street to see our vehicles and take one for a test drive. If you're looking for a used car near Bartow or Lakeland we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.

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