Dodge, Jeep and Chrysler
New Car Dealership in New Castle, DE
Overall Rating
4.5/5
Read dealer reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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Carman Chrysler Jeep Dodge RAM Reviews
Overall Rating
4.5/5
58 out of 67 people recommended this dealer
Mark Webb very disrespectful person
Reviewed by Nate Smith sportsfan
in New castle delaware
September 13, 2018
I called the service desk and Mark Webb answered he was so disrespectful the way he was talking to my wife I had to take the phone and talk because she was irrate at the way he was talking to her I tried to calm the situation but he started using words like idiot and saying how my call to the desk was a stupid question I would never go there ever again unless Mark Webb was let go of his duties and I advise everyone not to go there or call there
Good Overall, but be wary if you live out of state
Reviewed by Drew
in Vermont
July 12, 2018
Had a great interaction with salesman Anthony Brown, who picked me up from the airport when I arrived to purchase the vehicle. He was attentive, super helpful and my experience with him personally was 5 stars. He was a excellent face for the company, and did everything possible to assure a smooth transaction, including answering my questions and annoying text messages on his own time off the clock. As for the car itself, everything was as described and I love it. Zero issues mechanically.
The reason this is only 4 stars was the interaction that followed the purchase. I received a 60 day temp tag at time of purchase and (foolishly I might add) allowed the dealer to file the paperwork for my registration/plates with my states DMV.
With approx 3 weeks to go till expiration I emailed Carman Dodge to get an update on the status of my plates. I was told the registration was still processing but was assured it was going to be on time. With approx 1.5 weeks prior to expiration I emailed Carman Dodge again, and was assured that my plates would be arriving the week of my expiration.
On the day of my expiration I called Carman Dodge and spoke with Jamie, who advised she had my plates in front of her and would be mailing them out to me. While inquiring why it had taken so long Jamie stated the processing with the DMV was out of her control. When pressed, however, she admitted to waiting approx 30 days after purchase to file the paperwork. Ultimately this was her mistake and caused an undue amount of legwork on my part. Not to mention I couldn't drive my car without valid registration, as I would face heavy fines if pulled over.
The saving grace, however, was when Jamie's manager agreed to overnight the plates to me, so I was only grounded without my vehicle for one day.
In summary, overall good experience, but be wary if you purchase a vehicle from Carman Dodge out of state. If you do, make sure you insist on filing the registration paperwork personally with your local DMV to avoid the headache that Jamie caused me.
Great service and Honest
Reviewed by Notfaen
in Clayton, DE
February 23, 2014
I really liked the Guy I talked to. He was honest and didn't try to hide anything. Was up front about all the stuff even though I did not buy a car that day, When I'm ready I will definitely go back to him
