Falvey's Motors in Norwich including address, phone, dealer reviews, directions, a map, inventory and more

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395 W Thames St
Norwich, CT 06360

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Sales: 860-786-6455

Used Cars: 860-786-6454

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Falvey's Motors

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

588 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Amazing experience!

Reviewed by Matt from Framingham April 03, 2022

Amazing experience!! Set everything up prior, drove 3 hours and all was as expected. Smooth easy transaction to get the wrangler I wanted with no ocer msrp charges. Greg and Rich are the best!! Will recommend to anyone I know for a CJDR!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Lack of attention to diagnosing problem

Reviewed by Aaron Smith from East LymeJanuary 19, 2022

Brought 2018 Jeep Renegade with sun roof motor problem identified day driven off lot. Seen by selling dealership twice, and again twice while under warranty at Falvey's. We explained to service dept it wasn't debris in tracking. Tracking was maintained and we'll lubed. Not wanting a huge job, or listening to the vehicle owner, they proceeded only with cleaning and redubricating. Knowing it was only a matter of time before the problem reoccurred, we chose NOT to continue using sunroof knowing we needed to find someone within 6 months, other than Falvey's, who would hear us and validate the motor problem while still under warranty. 6 months slipped by, warranty ran out, accidentally pushed sunroof button 4 weeks ago and motor permamtly is dead in open position (per Secor Saab/Jeep New London, who say they hear alot of unmanaged issues after Falvey repairs). Secor saab/jeep must now seal sunroof shut for $500, not under warranty, car is devalued. A doctor will listen to the patient for accurate testing and diagnosing to save a life. Not listening to the customer in this case either cost 4k for a new motor replacement or $500 to pwrmanently seal the roof shut. Lack of listening to the customer and spending time to verify the real problem hurt the customer. Service manager has no comment.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Reached out to Falvey’s after seeing a 2020 Jeep Cherokee...

Reviewed by Robinson-SmeyJune 21, 2021

Reached out to Falvey’s after seeing a 2020 Jeep Cherokee Trailhawk advertised on their website. Test drove/purchased that afternoon. Easiest vehicle purchase experience ever. Dealt with Allie, TJ, Nik and Charlie. Highly recommend this family owned/operated dealership.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Falvey's Motors

Falvey's Motors has been in business since 1932. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Norwich CT and neighbor to Mystic Moosup and Colchester we will help you find the vehicle you want. At Falvey's Motors we offer a searchable online inventory of new Chrysler Dodge Ram and Jeep cars plus used cars trucks and SUVs by top manufacturers. Come in and take a test drive! Our sales staff will help you find that new or quality used car you desire.

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