Roberts Chrysler Dodge RAM

Didn't even want to negotiate a price on a car that 15 years old

On Sept 9, we stopped at this dealer to check on a used dodge cargo van. We met Josh Gregoire who showed us the van. We discussed pricing and told him what would be paying since we did not require financing. To our surprise he rudely responded by saying if we want to pay $26K for the vehicle we should look for a car in that price range. Basically saying in a condescending way don’t waste my time. The Vehicle was listed at over $30K. Based on Kelly Book and Edmunds a fair price should be $25K for this vehicle. We thought offering $26K was very fair. Instead this pompous idiot response, would beg the question as to why anyone would want to shop at this dealer. This is an experience I would not repeat.

BEWARE!!! I’ve always heard of repair shops like this however I’ve never experienced one. That is until now. I brought my 2016 Ram in for recall work(removal of the factory installed emission defeat device) and to have it taken out of limp mode. The truck was dropped off on the 31st. On the 5th “Nick” calls me and states one of my NOx sensors is bad. That they will need to do an extensive diagnostics for each sensor because, apparently, their scan tool does not tell you which sensor is bad. Just that one of them is. So I asked “what happens if it’s the first sensor you find?” To which he replied “this is just what we charge”. He also tells me my truck will need 144 dollars worth of Diesel Exhaust Fluid. Their own parts department sells this for 40 dollars for 2.5 gallons. So I go down and fill it myself for 25 bucks. Now part of this defeat device recall comes with a 10 year 120,000 year extended warranty. Covering all things emissions and emissions controls. For example, NOx sensors. When I mention this they put me on hold for 30 minutes only to tell me that my claim was initially rejected but they were able to get a partial approval for 1,100. Leaving me a balance of 860. I say “ok let me call FCA customer service and talk to them. The service manager responds with “ok but if you don’t pick your truck up today we will charge you 50 dollars a day storage starting from when we completed the repairs on the 1st. That’s right, the 1st. My first call from when the job was completed was the 14th. This has been the most blatant display of predatory dealership practices I have ever seen and I will be posting this review every possible place I can. Shame on you Roberts Dodge. Shame