Roberts Chrysler Dodge RAM

I bought a brand new Ram 1500 Warlock from a different dealership 3 weeks ago and the check engine light came on. After being shooed away and essentially given a “not our problem” response, Robert’s welcomed me with open arms. I cannot remember her name, but the service woman was fantastic. She told me they could do a quick diagnostic test even though they didn’t have any service openings. The problem was identified as a simple EVAP leak and She told me that it was a quick 15 minute fix and they’ll take care of it. This is ALL I wanted from my other dealership. Robert’s just gained a new customer in the future for this superb service.

They never should have changed the staff in the service department. Complained that there is something wrong with exhaust/emissions last 3 or 4 times I was there. Engine light comes on for the second time in as many months. An emission problem they said. I also needed my emissions test done at the same time. They did the test BEFORE checking why the engine light was on and my car failed the test. There were other problems that I'm sure were there on my previous visits that all of a sudden they found. I took my car to another mechanic and he found more issues than Robert's had told me. This mechanic told me also that I yes indeed do have an exhaust issue even though Robert's service manager told me he checked himself and there was absolutely nothing wrong with it. Evidently unless your check engine light comes on and a code comes up on the diagnostic to tell them what to do they can't do a thorough inspection on their own. Take it to a self owned mechanic and he thoroughly checks the car and finds the issues by actually looking for them. The price of fixing all of the actual issues is so high that I will be looking for a new vehicle when I least need to be. I have been a faithful customer for over 12 years but with such disrespect for me and my vehicle I will be looking elsewhere for my new vehicle. Loyalty obviously means nothing here.

Been buying vehicles there since 1990 Likely 5 or 6 Always the best deals Always the best service Don't think I'll ever go anywhere else Purchased both new and preowned