Gengras Dodge Chrysler Jeep RAM in East Hartford including address, phone, dealer reviews, directions, a map, inventory and more

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460 Connecticut Blvd
East Hartford, CT 06108

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Sales: 860-509-4931

Used Cars: 860-947-4213

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 3:00pm

Reviews of Gengras Dodge Chrysler Jeep RAM

Overall Rating:

4 (out of 5)

75% recommend this dealer

304 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Got an oil change and rear wiper. The bill that I was...

Reviewed by HPETENovember 19, 2021

Got an oil change and rear wiper. The bill that I was presented was @$173. Was charged for items not requested or done. Charged $25 and $15 installation. It took him no more than 2 minutes to install. After using my $50 card I was still charged $93. A rip-off.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share this feedback. If you have any questions about the services performed or the associated costs, please feel free to contact me directly. Thanks again, Trevor Barbesek - Service Manager - 860-727-6400

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Avoid at all costs...

Reviewed by John A. from Hartford, CTNovember 09, 2021

I do not even know where to begin with my review, the service here is horrible and the service representatives are rude and incompetent. They will tell you what you want to hear just to get you out the door and if they don't get their way they tell you to go somewhere else. Not only was my loaner filthy and disgusting inside they left my car dirty from the mechanic that did the work and scratches everywhere. When brought to their attention they stated were not in the service of cleaning cars and are not responsible for any damage.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi John, We appreciate you bringing this information to our attention. We use these reviews to improve the experience for our customers, and without this input, we're unable to change to better serve you. Please contact me at your earliest convenience to discuss these concerns in more detail. Thank you, Gerry McDonald - Operations Director - 860-727-6203

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrendous service, avoid at all costs.

Reviewed by Mike from Cromwell, CTNovember 08, 2021

After the initial purchase which went well, this has been a horrendous experience from a dealer or any business for that matter. Besides issues with actual work being done and lack of communication, the service department has damaged my truck every single time it has been in service the past two years. Scratching and chipping paint on the exterior and damaging interior pieces of the vehicle. Every time brushing it off that they will just buff it out and point me on my way leaving the damage done and unfixable. All while explaining to me that when you service vehicles this happens and its normal. Even going to the general manager has not helped as he just pawns the problem off on incompetent workers in his service department. Avoid this dealer at all costs as they do not care about your personal property and apparently their reputation. This has been a nightmare experience that I am still dealing with 2 years later. They have wasted my time, my money and damaged my property beyond repair that they will not take responsibility for.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, Mike thank you for taking the time to share your review. I'm sorry about your experience and will use this information to prevent this from happening in the future. I'd be happy to discuss this situation further. Feel free to contact me at 860-727-6400. Thanks, Trevor Barbesek - Service Manager

Overall Facilities 1

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Gengras Dodge Chrysler Jeep RAM

It all started in the 1930s when Clayton Gengras opened his first Ford dealership on Raymond Road in West Hartford. Clayton went on to become one of the Northeast's most successful Ford dealers. Seventy years later Gengras Motor Cars is still a family-owned and operated business.

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