Dodge, Jeep and Chrysler
New Car Dealership in Tustin, CA
Overall Rating
4.5/5
Read dealer reviews
There are numerous reasons why drivers choose Tuttle-Click's Tustin Chrysler Jeep Dodge. Proudly serving Tustin, Santa Ana, Orange CA, Huntington Beach and Costa Mesa, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Tuttle-Click's Tustin Chrysler Jeep Dodge truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 40 Auto Center Drive Tustin, California today.
Our certified mechanics know how to keep your new Dodge, Jeep or Chrysler fine tuned and safe. So if you are in Tustin or the surrounding area, check out Tuttle Click Tustin Chrysler Jeep Dodge RAM!
Tuttle Click Tustin Chrysler Jeep Dodge RAM Reviews
Overall Rating
4.5/5
34 out of 38 people recommended this dealer
The worst experience!
Reviewed by AutoCollector1
in Irvine, CA
June 12, 2019
I waited a solid 3 weeks before deciding to post this negative review. I'm not sure where all of the 4 and 5 star ratings are coming from, but I would recommend for you to read the 1 star ratings, like mine.
I was here with my girlfriend shopping for Jeeps and decided to come here because of the close proximity and their inventory. I don't recognize any of the sales people in the 4 and 5 star reviews, but we worked with 2 sales people and the sales manager, who were both terrible. Not only did the NOT know the vehicles and the features, during the test drive, they didn't bother explaining any of the features, probably because they didn't know them and left it to us to figure it out and figure what features were actually on the vehicle. While looking at different models of the Jeep Grand Cherokee, the sales person consistently listed off features that were not on the vehicle, and we were left to double check if what he was saying was in fact true.
They were extremely condescending towards us and extremely rude, at times insulting us, standing up threateningly as well as banging their fist on their desk in an aggressive manner. Their "negotiating" as I walked over once when I heard the fist banging was them standing around NOT negotiating and just chatting amongst themselves to give the illusion that they were actually doing something.
I e-mailed the General Manager twice over the course of 3 weeks after our experience to give him the opportunity to hear about our experience and possibly apologize or rectify the issues we had, but have not heard anything back. I even held off on posting any of our poor experiences online, but since I have not heard back in a few weeks after reaching out, here I am beginning my posting. It shouldn't surprise me that I haven't heard back as the employees are generally a reflection of the leadership of the store.
They are lucky that Jeep has a solid brand and following, which is probably the only reason they have any sales, but if you want to do yourself a favor, read through the 1 star reviews, you'll see that most of them say the same thing and have the same poor experience. I'm guessing the 4 and 5 star reviews are all people who either are friends with people who work there, actually work there or just went in and knew exactly what they wanted and left with minimal negotiating. Avoid this dealership like the plague. They have no accountability and extremely poor customer service.
Great service; friendly team
Reviewed by GrumpyCat2348
in Irvine, CA
January 24, 2015
Tuttle-Click has serviced my vehicle since 2007. My service advisor, Mo, is always professional and tells me what I need to know, not what I want to hear. The service is always timely and my vehicle is returned in a clean condition; inside and out. Always a pleasure to do business w/them.
Excellent Dealership!
Reviewed by DJJ
in Tustin, CA
October 13, 2014
We bought our 2014 Dodge Charger from the Irvine dealership and had a great experience!! So we weren't surprised that Jeff in the service department in Tustin takes customer service to a superior level...his help was far above outstanding. Jeff is definitely an added asset to the Tuttle Click dealership!!
