Tracy Chrysler Jeep Dodge Ram

KYHIEM O’NEAL IS THE GUY AGENT SELLER IS AMAZING AND REALLY KIND GUY RECOMMEND THIS DEALER AT ALL… I WILL BACK SOONER . EVERY ONE PLEASE COMING ASK FOR ONEAL SUPER RECOMMENDED I HOPE THIS CAN HELPED ANOTHER BUYER.

I believe in people being held accountable for their actions, that's why I feel I need to share our story. Tracy Dodge has not only lost our sale from last night, but all future sales my family and I would have given them. This dealership advertised a sale price for a Dodge Challenger, I called to confirm the price and the availability of the car, was told yes, it was still available, and to come down and test drive it. My husband and I drove out to Tracy to test drive. We fell in love with the car, went inside to make the deal only to find out that the price was actually several thousand dollars more than the confirmed advertised price. Typical bait and switch and waste of gas money for us to drive all the way out there, so we left. My husband really wanted this car though, and spent the next two days emailing and calling to negotiate the price down to the original advertised price. He finally got them to come down to a reasonable number, we were sent confirmation of new offer, drove all the way out to the dealership again to sign papers and pick up our beautiful new Challenger, only to be tricked yet again by extra hidden fees and prices we never agreed to. To be clear, these were extra added fees on top of sales tax and liscensing charges. When we pointed these extra fees out to the finance manager, he seemed baffled that these extra charges were never discussed with us. The sales manager then entered the room to address the issue and unfortunately I do not remember his name. I do remember his lack of professionalism, constant condescending tone and complete disregard for human decency. Perhaps his disgusting attitude has to do with not liking women who speak up and advocate for themselves, I don't know. He offered to take off the bogus charges only if we would promise to write him a 5 star review because he didn't want to be slammed on social media. When I told him I would write a fair and honest review based on our whole experience, he replied in a snotty tone that he would NOT sell us the car because he did not feel we would be happy enough. The sales manager honestly cares nothing about making his customers happy, but instead wants people to stroke his ego. The sales manager broke my husbands heart who really wanted this vehicle and had worked so hard to confirm and secure this deal only to have it crushed by the sales manager's power trip. Buyers please beware, this dealership is morally corrupt and will try and take advantage of you every chance they get.

BEWARE! The salesmen are literally liars. Texted me to tell me a car sold knowing it did not. Sent me pictures of a vehicle I wanted because I was out of state. Told the sleezy used car salesman I wanted to purchase the car. He messaged me 3 hours later letting me know it sold. Called the dealership, talked to another skeezy used car salesman who told me it was available and he knowingly lied to me because he wasn’t going to sell the vehicle out of state. A literal bunch of liars who waisted my time. DO NOT BUY FROM HERE.