Scott Robinson Chrysler Dodge Jeep Ram

The customer service is awful. Most of the salespeople don't have adequate product knowledge. They all run to Ashley for advice, which is not efficient and made me uncomfortable about their knowledge base. When I called the sales and service dept to see about scheduling a diagnostic and tutorial of a used Charger that I purchased from an Audi dealer, the associate told me to just come in appointment free to talk to a sales rep. The associate further instructed me to ask for Ashley. When I arrived a salesman named Marco told me to go back to the Audi dealer to learn the SRT mode and launch mode functionality of the charger. Why would I do that? I told Marco that Audi doesnt specialize in Dodge Chargers and that his sales dept told me to come in for a quick tutorial. Marco was condescending and told me that he couldn't help me since I didn't buy the car from their dealership and abruptly, rudely walked away. Another salesman followed him. They all told me that Ashley was off and not in the office. When I went to talk to a manger, Ashley magically appeared. Despite Ashley being the product knowledge guru on Scat Packs, he deferred me to Jason. Jason finally got me set up with an app that I had no knowledge of that he felt could answer my questions. I have primarily bought European cars so I was unaware of this app. The only reason I gave one star is because Jason took time to help me. I should not have had to navigate levels of management for something that takes only 10 minutes. The sales people kept on about how they're working on commission and it would waste their time to give me a quick tutorial. However, only one of them had a customer on a test drive. That's my next point. I went in to inquire about chargers before I bought one from the Audi dealer. When I test drove one at Scott Robinson Dodge, I was accompanied by another salesperson. Other customers who looked like me that I saw on that same day were accompanied by sales people on their test drives. Today, I noticed customers who didn't look like me being allowed to test drive vehicles on their own. I cant say that I understood this and left puzzled. Giving bebefit of the doubt, maybe they have to accompany customers on test drives for the 392 Hemi's. Jason is an exception, and the rest were terrible, including management. Pay attention to the rest of the many reviews about poor customer service and the sales people giving you the run around!

Received poor customer service from Service advisor Anthony. There was a time where I called and the person said he was at his desk/area and he still didn’t answer the phone. I financed my car here in November and had a great experience but when my tire had a flat this place fell short in helping me. I had to go out my way and drive my car to Champion Chrysler Jeep Dodge Ram Fait in Downey, Ca where the customer service was efficient and they squeezed me in and looked at my tire and changed it. Did not have to spend a dime because it was covered by warranty. Meanwhile the service advisor Anthony told me I had pay $$$$ for a tire without even checking the flat, he didn’t follow up with me concerning when I had to come in nor if he orders my tire. He never answer his calls. There is a reason why the other dealership have higher ratings. Please drive a little further and seek help elsewhere where reviews are higher because this place will fall short and leave you feeling miserable and hopeless.

No one keeping my daughter advised on the status of her jeep repair. No customer service. No phone calls, no followup, zip, nada.