Shaver Chrysler Dodge Jeep Ram

How does this place get 4 stars??? Apparently not including the service dept. reviews helps? Because this service dept. gets (well deserved) AWFUL reviews. Believe them.

I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’s a deep stain. I called and got lip service that it “couldn’t have been their doing.” The service advisor went on to say the Jeep was brought in “Dirty” Untrue. It was brought in after a few days of rain and I wasn’t about to have it washed to be brought in for repairs Finally after telling me he’d be back to me, (Never happened) I contacted him again and we made an appointment to bring the Jeep in. It was taken back to their detail person, brought back out to me with the stain covered in a detail product, but that was “Temporary” The stain would show again when the treatment wore off. I went around with the advisor on the fact that I could do the same thing, but the fault was Shaver’s. Here’s where it get’s really off the wall!!! He told me, “There was no way they could have done that because the battery was on the right side, and the stain is on the left” Of course I told him, “that’s all well and good, but you can’t really believe that with the Jeep in the service bay that NOBODY would have been on the left side of the vehicle?” His answer”? “No, nobody was on the other side of the vehicle"” I preposed to him that possibly the mechanic who worked on the Jeep walked to the left side TO GET A TOOL OR TWO. Or, THAT ANOTHER PERSON WAS IN THE BAY AND PUT SOMETHING DOWN ON THE FENDER THAT LEAKED??? His answer? “No” I asked, “How do you know t his?” His answer? "I just do. There would be no reason for someone to be on the left side of the Jeep.” I told him *I* had an idea who would have been on the left side....WHOEVER DROVE IT IN AND OUT OF THE SERVICE BAY!!!!! NO RESPONSE!!! He then went on to tell me that “Shaver has a no fault policy” Of course I asked what that was, “It means if we damage a car in any way, we fix it” You guessed it. I asked why they won’t fix this stain on my Jeep, or put a new fender on.......Get Ready......”It’s not our fault" How in the WORLD do you make sense with answers like this!!!!!????? YOU DON’T, you tell them, as I did...”You just lost a customer” and drive off. Their service department has truly gone downhill as of late and I won’t be back, especially after spending $800.00 and only asked them to fix something that is clearly their doing I have a picture of the fender with the stain, but there doesn’t seem to be a way to upload it.

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough