Dodge, Jeep and Chrysler
New Car Dealership in Temecula, CA
Overall Rating
4.2/5
Read dealer reviews
At DCH Chrysler Jeep Dodge of Temecula, we offer new Chrysler, Ram, Dodge, and Jeep cars in Temecula, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new Chrysler Jeep Dodge or Ram model or used car you have been searching for in the Temecula, Moreno Valley, Escondido & Hemet region.
Need service for your new Dodge or Jeep?
DCH Chrysler Jeep Dodge RAM Fiat of Temecula's Dodge-trained mechanics can help.
DCH Chrysler Jeep Dodge RAM Fiat of Temecula Reviews
Overall Rating
4.2/5
36 out of 43 people recommended this dealer
They Made It Right
Reviewed by JBuchholz
in Temecula, CA
April 30, 2019
Be sure to ask for them by name.
I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous failed attempts to resolve my problems, I was contacted by the sales manager, Ted Rapp. Within two days he had a resolution to my problem. He was extremely helpful and polite. Along with the salesman Dennis and Sarge in finance I was able to drive away with a working Ram 1500 4x4. I will only be working with these three gentlemen in sales on any future occasions.
Buyer Beware
Reviewed by J. Buchholz
in Temecula, CA
April 20, 2019
I have owned my truck for 41 days and it has been in DCH Service Department for 33 of them.
I purchased a new 2019 Ram Big Horn 4x4 on March 10th. When I went to drive it off the lot, the truck would not shift out of park. When it did finally shift into drive, THE TRUCK LUNGED FORWARD OUT OF CONTROL. I had to slam on the brakes to stop it. I went inside and told my salesman about the issue. He assured me the truck was fine and that if the issue happened again to contact him immediately. It was a Sunday and the service department was closed. The issue happened again the next day. I contacted my salesman, Dennis, and he asked me to bring the truck in right away. I dropped off the truck at 7:30am the next day. At the end of the day, David, from the service department contacted me to tell me my truck was ready. When I asked him what they found, he said that they could not recreate the problem and that it was probably a result of the torque converter not being full of transmission fluid. I took my truck home. The following Monday on my way home from work the issue happened again. I took a video of the problem to show the dealership. I planned to take it back into the dealership the next day. Tuesday morning the issue happened again when I was going to take the truck in. I took a second video. I dropped off the truck at the dealership explaining the issue again. This is four times this issue has happened, and the truck had less than 1000 miles. The following Tuesday (a week later) I was notified by David that my truck was ready. I was out of town and would not be back until Thursday. When I went into the dealership on Thursday, they informed me that they were unable to find the problem with my truck and that the issue could have been caused by me not shifting my truck correctly. What? Seriously? I explained to David that the truck was UNSAFE TO DRIVE and that their explanation was not good enough. He advised me to talk to the sales manager. I went and found the sales manager, Chris. I explained to him what the issue was. I explained to him the safety concerns. I asked him what could be done. He went to see what the reports from the service departments found. He came back and said that there were no indications of any problems and that there was nothing he was willing to do at the time. I asked him about the lemon laws. He rudely replied, I guess you better get a lawyer. I could not believe how disrespectful and rudely Chris treated me. I went to leave. Got in my truck and it would not come out of park. They had my truck for a week and could not find an issue. I go to leave and the issue is there. I call the service department over. The service manager came over with his lead mechanic. They were able to observe the issue. So they took my truck back into the service department. On April 6th I call to find out what was going on with my truck, they had had it for 2 and a half weeks. David tells me that they need an engineer to come in from the factory and that he will be there Monday. On Friday April 19th, they tell me my truck should be ready by the following Wednesday, April 24th. I am not holding my breath. I am completely beside myself that a dealership would allow this to go on. I am done with this dealership.
Customer Service
Reviewed by Sean
in Murrieta
December 07, 2016
Worked with service rep Rudy trying to remove wheel lock. He worked with me for an extended period of time and was a great help during this time. Brought Jeep in late and he saw me through the process beginning to end. Very professional. Courteous and considerate. Thanks
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