Susanville CDJR

Service department tried to tell me all my fuel injectors had failed without an explanation. Towed it to another shop who found the problem, high pressure oil pump. They also said my oil stands were leaking, the other shop confirmed they were not. Had I kept my truck at Susanville Ford my total for repairs would have been 5k plus. My advice is to go some where else. I believe their Diesel Mech. was throwing parts at my truck at my expense. Other shops in Susanville are more honest and are cheaper. I do not recommend Susanville Ford to anyone.

Went and purchased a vehicle from them the beginning of March. I was told that the title was clean and I was the second owner. I thought I was getting a good deal. Just last week after trying to trade it in I was given a car fax report that stated it had a branded title and I was in fact the fifth owner. I called Susanville Ford to ask them why I wasn't told that and to ask them where my registration was because I still haven't received it. They told me it was my responsibility to to contact the dmv. I called the dmv and was told there is an out of state lein holder. I called back to Susanville Ford and talk to Jerry Jones she proceeded to tell me that the dmv was lying and everything was taken care of. I asked her why it wasn't disclosed that it didn't have a clean title. She then got very rude with me. She then asked what I wanted. I told her for them to take the car back because they sold it under false pretenses and to return my down payment. She then had the audacity to tell me I didn't pay for anything the bank did. I reminded her that I put $20,000 cash down. She then transferred me to Chris Johnson who was also very rude telling me I seen the car fax report. I was never shown a report. When I purchased the car the salesman said they ran a report and it was clean. Never offered to show it to me. Buyer beware!!!

Be very careful. If you need your vehicle repaired in less than two months then tow to Reno. Service here is at the lowest spectrum I’ve ever seen. We call it the “bend over repair shop”. Service never seems to finish anything. Never calls customers. Unless you keep calling expect a minor repair to take 4-6 months.