CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa

I had an amazing experience buying my car here. Lucas, the salesman, was super nice and very chill he helped me with everything and answered every question without any pressure. I’ve purchased multiple vehicles over the years and have dealt with some pretty bad sales managers in the past, but Ivan was the complete opposite. He went out of his way to help get this deal done and is by far the best sales manager I’ve ever worked with. The whole process was smooth, professional, and actually enjoyable. Highly recommend this dealership.

I purchased a vehicle from Cardinal Way in Santa Rosa, CA, and during the sale was told I could not buy the car unless I purchased add-ons like catalytic converter etching, paint sealing, and stolen vehicle marking. My contract clearly shows these items were optional, so I was effectively forced to pay for products I did not want. I’ve filed complaints with Ram corporate and the California DMV, and have reached out to the dealership directly with no response to make it right. This experience was misleading and stressful — make sure you read your contract carefully and know your rights before buying here. I cannot recommend doing business with this dealership or their other dealerships if this is how they do business.

Everyone at the Dealership is both friendly and knowledgeable, especially my advisor Sam. He made the whole process Smooth and stress free