Kearny Mesa Chrysler Dodge Jeep RAM

I don’t enjoy writing negative reviews, but my experience with this dealership needs to be shared. My concerns began the day I purchased my 2023 Jeep Wrangler. I arrived ready to buy, but the salesperson barely engaged with me or my partner—he handed us the keys and left us to figure out the rest. We almost walked away because the customer service was so poor, but we moved forward due to rising finance rates. A week later, the salesperson repeatedly contacted me asking for a 10/10 review, which felt uncomfortable and unprofessional. More recently, heavy rain caused sealing issues that resulted in water flooding the interior of my Jeep. When I brought it to the dealership—still under warranty—I was told to take it to a body shop because “there was nothing they could do.” Multiple body shops confirmed it was a warranty issue and should be handled by the dealership. When I returned, the same service member reluctantly agreed to look at it and tried to discourage me by saying I’d be without a vehicle for a while. I dropped the car off on November 25 and worked with service advisor Chris S. He assured me the issue wasn’t caused by me, and that the needed part would be replaced in two days. After hearing nothing for several days, I reached out on December 1 and was told the part was still being ordered. The next day he informed me they discovered an additional issue and needed to order more parts. When I politely asked if any accommodations could be offered—such as a couple of complimentary car washes—he became defensive and said there was nothing he could do, and that I should take my concerns to his boss or Chrysler. He also told me I should be “grateful” they were fixing the vehicle. Despite this, I asked that the repair not be rushed and that he keep me updated. On December 3, he told me the problem was fixed and the vehicle was being detailed to address the water damage. He estimated two days. By December 8, still without an update, I reached out again and was finally told the car was ready. When I picked up my Jeep on December 9, it had been serviced but left on empty. I expressed my disappointment with the overall customer service, and once again was told nothing could be done. As my partner put it: when someone shows you who they are, believe them. I’m active duty military, and I worked hard to purchase a new vehicle. This experience has genuinely soured my feelings toward my Jeep. I cannot recommend purchasing or servicing a vehicle at this dealership. The customer service has been consistently poor from start to finish.

I’m very happy with Kearny Mesa Jeep brought my son in there. He bought a 2019 Camry SE on their Uesd Car lot. Treated me very professional.

My wife and I purchased a really nice car (2023 Jeep Grand Cherokee) yesterday from Junior Alba at Kearney Mesa Jeep, Dodge. Junior listened to want we wanted and presented us with several cars that met the criteria. Very nice man. Interacted with several people during the purchase process, all nice. Give this team a chance if you are in the market for a car.