Dodge, Jeep and Chrysler
New Car Dealership in San Diego, CA
Overall Rating
4.4/5
Read dealer reviews
Rancho Chrysler Jeep Dodge RAM is proud to serve the San Diego area with quality Dodge, Jeep, RAM and Chrysler vehicles, auto repair and service, manufacturer auto parts, and car loans and leases. We have something for every taste and need with models like the RAM 1500, Dodge Challenger, Jeep Grand Cherokee, Chrysler 300, and more. Come visit us at 8010 Balboa Avenue in San Diego, CA to see our Chrysler, Dodge, Jeep, and RAM cars and take one for a test drive.
Kearny Mesa Chrysler Dodge Jeep RAM's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Kearny Mesa Chrysler Dodge Jeep RAM Reviews
Overall Rating
4.4/5
53 out of 60 people recommended this dealer
Overall Facilities:
4.7/5
AVOID
Reviewed by CA
in San Diego, CA
May 10, 2019
Going to Kearny Mesa Chrysler, Jeep, Dodge was one of the absolute worst sales experiences I've had. Went looking for a used Jeep and found something we liked. The car was listed at an incredibly reasonable price online. When we arrived at the lot we looked around but could not find the vehicle pictured or priced online. The only make and year of the vehicle we were looking for that was on the lot was 2K more than what was listed online and had some bizarre hood decals on it. When we asked for assistance, the sales rep was unsure of the lot inventory and informed us that the online vehicle sold. When he returned, he corrected himself and said the more expensive vehicle with the decal was the same one listed online. Clear bait and switch.
When we went on a test drive the sales rep had 0 knowledge about the car, didn't really engage with me and my husband, didn't even give directions on where we were going in the test drive. I went my own way and ended up on the freeway. When I asked where I could turn around, the sales rep told me he didn't know because this wasn't the right test drive route...HUH??
When we returned to the dealership, we decided to try to negotiate (because that deal was sweet). The sales rep refused to negotiate price until we filled out a credit application...the only issue was that we were paying cash for the car...no credit of financing needed. When he refused, we decided to leave and try some other options.
We returned again because we could find anything to match the online deal that brought us in to begin with. So we worked with another sales rep who was just about as clueless as the first one and went on another test drive. She at least tried to engage us but told us a story about how a repair tech crashed a customers car...which she found particularly amusing. We return to start negotiating price. We were told via text that the used car manager was willing to drop the price of the car by 1K. GREAT! As we were negotiating, the sales rep informed us that the price was firm (would not honor the 1K discount). They also informed us that we would be paying approximately 1500 dollars more than the list price for optional "upgrades" added by the dealer. We said we didn't want them, they said tough. I asked to speak to the used car sales manager and the sales rep brought me some "Internet Director" who came with a break down of the price and condescendingly explained their pricing. I showed him screen shots of the previously listed price, the text message from the representative indicating they would drop the price by 1K, and how it was a little deceptive to list one price online and not honor that price on the same day on the lot. That conversation didn't go anywhere so again I asked to speak to the used car sales manager. The Internet Overlord disappeared and brought back an ogre of a man who was not wearing a name tag and did not clarify his title. We again explained the situation with the previous listing and discount, how we are paying cash, and would like to negotiate the price. He flat out refused and tried to push us into financing for 66 months with them. He had a chart and said you can just buy it at this price and finance for 66 months and you would "only" be paying 333 dollars per month. He then shoved the paper at me and my husband, got up and walked away telling us "It's really not that hard, is it" with the most condescending tone I've heard. We looked over the paperwork and walked.
We walked over to Kearny Mesa Volkswagen and were greeted by a really nice sales rep. He showed us a car and we got to chatting. Apparently Kearny Mesa Chrysler, Jeep, and Dodge was purchased by some big company a few months ago, gutted the staff and brought in their own people. It's been really good business for Kearny Mesa Volkswagen because buyers get fed up with the antics at the Jeep dealership and end up there.
Long story short, don't buy from these sleazeballs.
Exceptional Service!
Reviewed by LAB
in Alpine
April 17, 2019
I drive 20 miles out of my way, past two other Jeep dealerships just to have my Rubicon serviced by KM CDJ. From the scheduling of the appointment through the completion of the service, they are professional, friendly and service oriented. And the lounge is the best in San Diego County!
Always a Pleasure! Great new customer lounge!
Reviewed by Kelly Chapman
in San Diego, CA
March 25, 2016
Another fabulous experience with these guys servicing my Jeep. Super easy, friendly and new customer lounge that's clean & quite so I could get some work down peacefully! Shon, Service Mgr. and Frank, GM are the best!! Wouldn't go anywhere else!!!
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