Sacramento Chrysler Dodge Jeep Ram

🚫 Sacramento Jeep – A Masterclass in Dishonesty and Disrespect I’m writing this review to strongly warn other consumers: Avoid Sacramento Jeep at all costs. My recent experience with this dealership—especially with Assistant Manager Oscar—was one of the most unprofessional, frustrating, and deceptive car-buying experiences I’ve ever encountered. ⚠️ Bait-and-Switch Tactics My family and I visited Sacramento Jeep to look at a used vehicle we were genuinely interested in. During the initial visit, we noticed $4,000 in added dealer-installed accessories—items we didn’t ask for and didn’t want. The sales representative and manager initially agreed to remove those charges. We didn’t finalize the deal that day, as I wanted to explore other options. That’s when Assistant Manager Oscar stepped in—and his behavior was completely out of line. When I explained I was still considering my options, he sarcastically suggested I buy a Nissan Altima because it’s “cheaper.” His tone was arrogant, condescending, and disrespectful. I was appalled. As a serious buyer who had done thorough research, I expected professionalism—not mockery. We left the dealership extremely disappointed. 📞 The Follow-Up and False Promises A few days later, I received multiple follow-up calls. Eventually, Oscar contacted me directly, and we agreed on a price over the phone—with all unnecessary charges removed. I reconfirmed the final agreed amount before returning to the dealership with my wife (the financing would be under her name). We were excited to proceed, especially our young child. Before initiating the credit application, I once again confirmed the agreed price with the sales associate helping us. She assured me the numbers were the same as discussed. However, after the credit was approved, Oscar returned—this time reinstating the $4,000 in dealer accessories, saying they were "mandatory." When I questioned this sudden change, I reminded him: We had already agreed on a final price twice—once during my first visit, and again over the phone. He himself had previously removed these charges. No one had disclosed these fees prior to running the credit. Oscar's response was dismissive, arrogant, and unacceptable: “I don’t remember you.” “It’s written on every car—you should’ve read it.” “If you don’t like it, you’re free to shop elsewhere.” This wasn’t just poor customer service—it was deliberate deception. At my request, a different manager came over, reviewed the situation, and confirmed I was telling the truth. The charges were finally removed—again—and we moved forward. 📝 Finance Department Pressure The problems didn’t end there. During the financing process, the representative aggressively pushed extended warranties. When we declined, she became clearly irritated, even saying she was losing commission because we chose not to add extras. She rushed through the paperwork so carelessly that she missed several required signatures, which led to multiple calls from various numbers the next day, disrupting us at work just to fix what should have been done properly the first time. 🚫 Final Verdict: A Dealership to Avoid Dishonest Pricing: Hidden charges are added after credit is run. Rude and Condescending Staff: Oscar’s behavior was insulting and disrespectful. Zero Transparency: Agreements are not honored, and nothing is disclosed up front. Pressure Sales Culture: Finance team prioritizes upselling over service. Lack of Accountability: Mistakes are passed onto the customer to resolve. 💡 Lesson Learned: This was our first and LAST purchase from Sacramento Jeep. I deeply regret trusting this dealership and hope others can learn from our experience. The level of unprofessionalism and manipulation here is staggering. There are plenty of reputable dealerships in the region—do yourself a favor and shop elsewhere.

Unless you live in area, i would be real leery about driving ti this place for a vehicle. I contacted dealer to purchase a vehicle that was listed for sale. The worker named Mohammed told me to come down and test drive vehicle. I told him I was coming from 1 hour away and was a serious buyer ready to buy vehicle today. When I arrived, another nice gentleman greeted me and went to get Mohammed for me. Mohammed came out and shook my hand, then said he was getting the key. The next thing I knew the other nice salesman appeared and started asking if I was interested in anything else. He started showing me other vehicles. Eventually I asked why he was showing me other vehicles because I drove all the way there for that 1. Then he told me Mohammed messed up and the vehicle was not ready and it was waiting for parts and could not be sold. I wasted my gas and time. Another customer was talking to my wife, telling her how they have had nothing but problems with this place. BEWARE

I visited once to look at a car I was considering. They texted and called me multiple times the following week so I went back over to look at the car again, as I was very seriously considering buying it. Well when I sat down with them to discuss pricing, they had increased the price of the vehicle by $2800 that same day, so their sticker was reading something higher than what I was originally considering the car for. And when I called them out on it, they would not budge from the new price. Very misleading to advertise one price then increase it the day a sale comes in the door.