Dodge, Jeep and Chrysler
New Car Dealership in Lake Elsinore, CA
Overall Rating
1.7/5
Read dealer reviews
For years, our staff at Lake Elsinore Chrysler, Dodge, Jeep, Ram has offered professional advice for everyone seeking a great new car or truck purchase. Our service doesn't just stop there, we want to continue to work with you to maintain your vehicle and ensure that your truck will run smoothly and efficiently for years to come. Customers throughout Lake Elsinore can come in and take advantage of our knowledgeable car repair and service technicians. We hope to see you soon. Our sales staff is also the most educated team in the area and will always have answers to your questions.
Lake Elsinore Chrysler Dodge Jeep Ram's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Lake Elsinore Chrysler Dodge Jeep Ram Reviews
Overall Rating
1.7/5
1 out of 7 people recommended this dealer
Overall Facilities:
2.7/5
Deceptive Tactics, Lipservice and No Follow Up
Reviewed by Robert K
in San Diego, Ca
January 11, 2019
I purchased a ram truck online. The call back was quick and the process was smooth and they did stay open a little late for me to drive the hour to pick up the truck, this is why they get 2 stars. The reason they get only 2 stars is that they used deceptive tactics and omission of details in order to close the deal and were unapologetic when confronted. While negotiating the car price, The sales agent Erik, told me the vehicle came with an alarm, wheel nut locks and nitrogen in the tires and that’s why they couldn’t give me a better price. While at the dealership, Erik’s boss Danny said the same thing.
Due to it being after business hours at this point, Erik was rushing through the car inspection. He showed me where the floor mats where and stacked them in the back seat, but neglected to tell me the car only came with 3 floor mats.
When I got home, I realized that the car didn’t have an alarm, wheel nut locks or green nitrogen stem caps...and that it only had 3 floor mats.
I called my salesman Erik up to let him know what’s going on and assumed they would take care of it like my Chevy dealer always did. Erik wasn’t interested in hearing what I had to say. I was bothering him. He didn’t have an answer and said he’d get back to me and never did.
Then their online boss, Tim Curry, called me, unrelated it turns out, to see if I had any feedback. I told him the whole story. He said he’d get to the bottom of it. A week later I hadn’t heard from him so I called back. He said he’d push it through and I’d get a response. Two weeks after the second call and nothing. I gave up.
Two months later I get a call from Lake Elsinore Chrysler Jeep Dodge Ram and woman explains to me that the dealership is now under new management and wanted to follow up about my issue. I explained everything to her again. She asked what I wanted to make things right. I put the ball back into her court and said you tell me what you guys are willing to do, but actually making good on what you told me was on the car was a good start and possibly all that was needed. She said she would get back to me. That call was I think around Thanksgiving 2018 and it is now Jan 11, 2019. Even under new management, the customer service is horrible. It’s a bunch of lip service and no follow through. I feel scammed.
I would never buy a car from them again. In fact, I’m not sure I’d buy a ram again because of this experience. If Dodge corporate allows dealers to operate like this, then it says something about management from the top down. I will probably go back to Chevy as the dealership by my house always goes the extra mile to make sure I’m happy with my Silverado 1500.
Don't waste your time with terrible Salesman
Reviewed by JL want-er
in Camarillo, CA
December 14, 2018
Set up a purchase for a new car and acceptable price over email, and confirmed TWICE on the phone, as I live far away. After spending 3 hrs getting there, Salesman tried to sell me different car than agreed for an extra $7000. Than when I said, NO I want THIS car in your internet listing, he told me the listed price wasn't a real price that could he sell the car for that low. Then went on to deny writing emails and confirming on phone calls... Needless to say, got back in my old car and drove away.
Great service
Reviewed by Gary Dee
in menifee
June 28, 2015
Great service department. Matt the mgr went out of his way to make sure I was happy. Joel the service advice was very nice, call me twice just to update me. Price was fair.
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