Hanlees Davis Chrysler Dodge Jeep RAM & Kia in Davis including address, phone, dealer reviews, directions, a map, inventory and more

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4318 Chiles Rd
Davis, CA 95618

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Reviews of Hanlees Davis Chrysler Dodge Jeep RAM & Kia

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

26 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Great Location, Terrible Service

Reviewed by Scott Bravo from Woodland, CA April 20, 2022

Took my car in to Hanlees Davis Kia for service on a 2017 Kia Optima Hybrid EX, the same car that had the engine replaced approximately 50,000 miles ago because of an issue. Communication from the Service Advisor at the time was garbage, but the technician himself was actually amazing in communication and getting the vehicle covered. Fast forward to Monday this week. The vehicle had been making sounds from the tensioner pulley and was in need of a replacement. 50,000 miles mind you, all city driving, on a hybrid motor. The pulley seized and it thew a belt. Had it towed and was met by Jeff, who was actually very good to deal with. I was called my Mohamed later that morning to tell me that a bolt had broken off into the motor, and a few other pieces were damaged and the total cost would be approx $3000. I asked if it there was any warranty under the motor replacement and was told "if it was something we did, it would have happened a long time ago". If I was in his shoes, I probably would have said the same thing, that is the easiest scape goat "GFY" answer you could tell a customer. He assured me that he would contact Kia and see what he could do about the warranty if any, but needed authorization to purchase the part. Gave him the go ahead and awaited Kia's answer. I received a call this morning from Mohamed and was told that since "I haven't spent enough money with service through Kia, that the good service warranty couldn't be extended". I can handle the warranty information, but bad customer service in terms of how you speak to a customer and even worse, telling a customer that you need to spend more $$ in order to get a better outcome. I would not recommend any service needs to you Kia from this dealership. Take the extra time and mileage and take your Kia to a service center/dealership that will work with you in terms of your service needs. By no means am I saying the customer is always right, but you lost a customer based on your service and attitude provided to this one.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Easy enough

Reviewed by Kevin from Sacramento, CAMarch 29, 2020

Not a whole lot of haggling involved once my deal was pulled up. Took a little while to put a deal together but there were able to get me a better rate. Hard working sales people.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great service, clean facilities, easy to communice

Reviewed by Kondwani from SacramentoMarch 27, 2020

Customer care is excellent(the way you handle customers) buying process is good and easy to follow instruction for the application

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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