Bob Baker Chrysler Dodge Jeep RAM Fiat in Carlsbad including address, phone, dealer reviews, directions, a map, inventory and more

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5555 Car Country Dr
Carlsbad, CA 92008

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Sales: 760-268-9140

Used Cars: 760-444-4924

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Bob Baker Chrysler Dodge Jeep RAM Fiat

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

542 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service- August 2021- You're scheduled a minimum of 2...

Reviewed by JeepMaryAugust 19, 2021

Service- August 2021- You're scheduled a minimum of 2 weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointment could be made. This is the second recall and the second time no rental was available. Seems if you're scheduling 2 weeks out, someone would verify ahead of time that the rental request would be filled. Service rep couldn't get the site to work, so off in an uber you go. Come on dealership- get it together. People work full time.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I leased and financed several vehicles from them. This is...

Reviewed by Yoyoman05May 11, 2021

I leased and financed several vehicles from them. This is the first time I'm turning a lease back in..the manager basically told me to go xxxx myself and leave the property..I am trying to find out how to lodge a formal complaint against him...please don't ever go there

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Do not go here

Reviewed by Dissatisfied customer from EnicnitasMarch 19, 2021

We tried to return a leased vehicle and they were rude and unhelpful. Don’t give them your service because you will seriously regret it. Plenty of other dealers to choose from.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We will only take leased vehicles back if you leased it from us new or if you serviced it with us or you are replacing it with another new vehicle from us. If you did neither of those you are not our customer and need to return the vehicle to your selling/servicing dealer. We have only 2 exceptions; if you are military and now stationed here or moved here from out of the area. I am sorry if we appeared rude since we did not accommodate your request. Kurt Anderson General Manager & Partner Bob Baker Auto Group 5555 Car Country Dr Carlsbad, Ca 92008 760-431-3000 KurtA@BobBakerAutomotive.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bob Baker Chrysler Dodge Jeep RAM Fiat

Hello I am Kurt Anderson the General Manager of Bob Baker Chrysler Jeep Dodge Ram Fiat. I want to thank you for taking the time to learn more about our wonderful dealership. There are many reasons that people choose Bob Baker as their preferred partner when buying selling or repairing their vehicles. The biggest reason is that our culture is dedicated to providing our customers with the best experience possible. We also have a huge inventory selection available through our multiple dealership locations. Come down today to find out why we are doing things differently. "Bob Baker - Where It's So Nice To Be Nice!"

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