Horne Chrysler Dodge Jeep RAM Safford

This is a follow up to a previous review. Prior to signing the final paperwork, I asked about an extended warranty, due to being a used high-end vehicle and it has numerous electronic devises.that are expensive to replace. I discuss warranty options with the finance manager and he told me everything was covered, even “the door lock buttons". He even went onto say it is a 'bumper to bumper and everything in the middle" and it was the best he had seen in all his years of car sales. Based on his opinion, I decided to purchase the "bumper to bumper" warranty for an added $3,500. Well his statements were not even close to the truth. Prior to purchasing the car the front AC was not working, they said they would take care of it. As it turned out the actuators are NOT covered, and the cost was over $500. Now year later, I took it in due to a rough ride and it was determined that the motor and transmission mounts are cracked and needed replacement. You guess it, there are not covered either and the cost is over $1,100. I contacted the dealer and their reply was there was nothing they can or will do. So again stay away from this dealership at all cost. All they want is your money.

This dealership is typical of used car sales, high pressure, untrustworthy and just want the money.-There is no follow-up after sale if there are problems. I attempted for a month to talk to someone and then the person didn’t believe me and said it was his sales staff’s issue. BLUF-do your due diligence before and walk away if deal is not exactly what you want. They do NOT negotiate from the internet advertised price. Don't be pressured by all the rhetoric from all the sales staff, like comparing value on other sites. If think you need an extended warranty, check other sites for better deals. If you are buying used, get their so called pre-delivery workup and verify the work was done. I didn't and had to buy a new battery the day after purchase and a set of 4 tires after purchase. The tire issue was my fault for not seeing and bringing to their attention prior to sale. The tires were wore to the wear bar and I didn't notice until after the sale. I did purchase the warranty and now I have to pay the deductible for items I brought to their attention, that they said they would fix.

NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.