Bill Luke Chrysler Jeep Dodge RAM

Not the worst car buying experience I have had, but it is absolutely not one I would recommend. The biggest issue was poor communication from their internet sales team and the constant push to get me onto the lot, even after I was clear that I was not coming in until we negotiated price up front and I had a straightforward offer in writing. Even then, they still insisted I come in and take it for a test drive before talking real numbers. I finally told them I was not making the drive while other dealerships were outpricing them without first seeing a written offer. When the offer finally came, it was higher than the initial list price they had advertised online. I called it out because I am not a fool. I had been tracking the price drops for weeks and I was not paying over what they were asking before I ever inquired. Only after I pushed back did the number get corrected. What they failed to disclose up front was that the vehicle was missing a rear passenger grab handle, the front center console cupholder was damaged, and it only came with one key fob. I specifically asked about dents, scratches, missing trim, and missing accessories before I drove out there and was told everything was in like new condition. Only after I showed up and pointed these items out was I told the car was being sold as is and nothing would be replaced. Fine, I can respect an as is sale, but then be transparent about it before someone wastes their time driving in. Instead, the message was basically, come in and see for yourself. The financing process was also frustrating. I told the finance person I only wanted GAP coverage, and that alone raised my payment by $50 per month on a 72-month loan, which works out to about $3,600 for GAP coverage, financed. I called it out and said I am not paying that. Then suddenly a package showed up that included GAP, paint protection, tire and wheel protection, and even a security system, and ‘somehow’ my payment dropped by $30 per month. That makes no sense. If a better option exists, offer it up front. Do not try to squeeze people first and then act like they are making a mistake for not accepting overpriced add-ons. That’s just bad business!! To be fair, the vehicle I purchased did sell itself, and MJ, the salesman I worked with on site, was great. He had nothing to do with the gimmicks, and he was the only reason I did not walk out. This is also the first car buying experience I have ever had where a sales manager never came out to introduce themselves, which felt pretty telling considering I kept sending MJ back to discuss the tint fee, the cost of the missing key fob I have to purchase, and the rear grab handle I have to pay for out of pocket. The part that really soured this was the $399 window tint fee they insisted was non-negotiable. Three days after my deal, I went back to their website, saw my trade in listed for sale, and emailed from an alternate account to ask about it. Sure enough, I was told they tinted the windows and that the same $399 tint fee was mandatory. I had already professionally tinted my trade in, and the listing photos clearly show the tint I put on there, not new tint they paid for. That’s just robbery! If you cannot adjust the sales price, fine, make it up in the trade value. I was told multiple times this was the bottom line, take it or leave it. Yet my trade in is now listed for about $6,500 more than what they paid me for it, so there was room to meet in the middle. I was not trying to steal from them. An extra $300 on my trade would have sweetened the deal and earned them a repeat customer. Instead, their take it or leave it approach got them the sale, but it also earned them a subpar customer experience that is now being shared, and there is zero chance I will ever return to buy another vehicle here. Do your due diligence and call things out if something does not add up.

Totally worthless bunch of liars and cheats. Missrepresented service availability. Car probably damaged as headlight points directly into oncoming traffic. Santander financing is unresponsive to prepayment- 24 days to process payment.

Lorenzo did a excellent job delivering my new truck to me he’s the best I highly recommend