Markquart Motors in Chippewa Falls including address, phone, dealer reviews, directions, a map, inventory and more

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2191 S Prairie View Rd
Chippewa Falls, WI 54729

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Sales: 715-318-4496

Used Cars: 715-318-9791

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 3:00pm

Reviews of Markquart Motors

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

421 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Opportunities for Improvement

Reviewed by Emily Herwig from Eau Claire, WIMay 17, 2021

Recently Markquart updated how they service vehicles. In short, I am not satisfied. When you schedule an appointment, online or otherwise, you are ONLY scheduling with the customer service rep, not with the actual shop to get your car in for diagnosis/repairs/service. My appointment was at 8:45am on Wednesday, as this was the soonest available appointment they had when I was scheduling online on Sunday. My car was dropped off on Tuesday. When I called for an update on Thursday morning (a day after my appointment) there were 15 cars ahead of me in line to go into the shop. When I talked with my CSR in the afternoon there were 12 cars ahead of me. My car did not even get into the shop until FRIDAY! Two days after my "appointment". Markquart (GM) no longer has a loaner program. They only have a rental program and it costs $40 a day to rent a vehicle. Now, if I had picked up a rental vehicle on Monday, I would have spent an extra $200 on top of any necessary repairs. Thankfully, I was able to borrow a vehicle from a family member which saved me $200 and allowed me to not be without a vehicle for the week. I do not know if Marquart was short technicians and that is what caused this situation to happen but I do hope they look into this. There has to be a better way to service vehicles efficiently.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Emily, we are sorry to hear about your experience. Thank you for expressing your concerns, and if you would like to talk more about it please call our Customer Retention Manager Tony, at 715-852-2431.

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Still not fixed !!!

Reviewed by Mike Hoepner from Eau ClaireMay 06, 2021

Had an appointment for 9am on Wed and was told when I got there that they MIGHT get to look at it by the end of the week, and no..Markquart doesn't let you have a loaner while you wait for their backed up service dept unless you pay $40/day!!!! I was told, "You make the appointment with the consultant, not the actual service tech." Umm. NO! I did not make a 9am Wed appointment so I could wait until next week to get my vehicle back. I called 2pm on Thur and Caleb told me he would call as soon as he knew more and I told him I needed the vehicle for a Fri trip. I called at 4:40, was told Caleb was with a customer. I left a voicemail. NO call back. After 5pm, went up to get the vehicle and Caleb had LEFT without returning my call. Want to know why I go to New Richmond or the Twin Cities to buy vehicles? This terrible service goes a LONG way to explaining that!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Mike, we are sorry to hear about your situation with us. If you would like to talk about this more please contact our Customer Retention Manger Tony, at 715-852-2431.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

New SUV Purchase

Reviewed by Bob Hurley from Chippewa Falls, WisconsinFebruary 21, 2021

Bryan in sales was very professional and courteous. The process was smooth even with the COVID restrictions. Samantha in support was fantastic. I like having someone I can contact if I need service or any other needs.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Bob, thanks for highlighting some of our staff who helped make this such a great experience!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Markquart Motors

Markquart Motors located between Eau Claire and Chippewa Falls has a great selection of new and used cars. Being a Chevrolet Buick GMC and Cadillac new vehicle dealership we always have a great selection of GM Certified Pre-Owned vehicles that include warranties and maintenance plans. In addition, we have Markquart Inspected vehicles and Budget vehicles available on our used car lot. Stop in or contact us today to see why we have been a trusted business in the Eau Claire area for over 50 years.

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