A member of the Cars.com family
A member of the Cars.com family
2245 W College Ave
Appleton, WI 54914
Sales: 920-903-5302
Used Cars: 920-243-7292
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Appleton, WI that carry Chevrolet, Cadillac
Overall Rating:
4.4 (out of 5)
86% recommend this dealer
90 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Not treated fairly.
I recently traded in a 2016 Nissan Rogue with very low miles on it. It also had brand new tires and a new brake job in the back. I also had remote start installed on it. There was a tare in the rear bumper and I got dinged on trade in value and received $2000 less then KBB fair price. The car I traded for was a 2019 Chevy Equinox with navigation. There was a small ding dent in the hood among other small imperfections. The navigation SD card was outdated and I simply requested the dealer pay for a new one. I don’t feel I should have to pay to update that since I had just driven it off the lot literally. I also requested the ding dent in hood be fixed. The manager said he would not get me a new card but would give me some money to help pay for one. Also their body shop didn’t fix the dent. They said it was in a bad spot and was only able to touch up the paint. So in review, I get penalized for a bad bumper and get less money, yet do not get an updated navigation system and still have the dent and pay exactly what they were asking. I don’t expect to be treated special, just to be treated fairly. The salesman was sensitive to my issues, however management wasn’t willing to make me happy. It like they got the sale and now on to the next victim.
Dealer Response
Hi Joe. Thanks for the feedback and sorry for the frustrating experience. Sounds like we could have done a better job at communicating on how we arrived at our upfront price for the vehicle. Thanks for the opportunity.
Maximum rating = 5
GSNWGL Property Management
Nice Job! Bergstrom Chevrolet Qick Lube Service Center
Maximum rating = 5
Took in for an oil change and asked for a car wash....
Took in for an oil change and asked for a car wash. Didn’t realize it would add 30 mins!
Dealer Response
Thanks for the feedback and thanks for your patience. Happy give you a quick car wash with any of our services. Thanks for the opportunity.
Maximum rating = 5
At Bergstrom Automotive we strive to be the recognized leader of guest service through our commitment to treat everyone like family. You deserve complete peace of mind when it comes to owning your vehicle regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer we support communities throughout the state with 25 Bergstrom locations representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.
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