Thornhill GM Superstore in Chapmanville including address, phone, dealer reviews, directions, a map, inventory and more

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Us Hwy 119 & Trace Fork Rd
Chapmanville, WV 25508

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Hours Toggle

Sales Department

Sun 1:00pm – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Thornhill GM Superstore

Overall Rating:

4.5 (out of 5)

91% recommend this dealer

63 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Very bad experience.

Reviewed by JDodrill from Chapmanville, WVJuly 04, 2022

Recently purchased a new Chevy trax from this dealership trying to upgrade a little from a Mitsubishi Mirage G4. Mysteriously we qualified for the best interest rate but was talked into a higher interest rate. Also that day it was very sunny outside and a dent was overlooked on a supposedly new vehicle on top of the hood that they missed during their exit clean the vehicle up before it leaves the lot. I understand that it was a cheaper suv, but one of the people could have been honest and let us know about the dent and offer to fix it before we drove off of the lot, but it didn’t happen. So, I am stuck now trying to convince this dealership that it was pre existing or return the vehicle. We will not be dealing with this business in the future and will certainly pass along this information. Very bad experience for my family.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 3

Buying Process 2

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Worst experience ever buying a new truck!

Reviewed by Perry Cook from Oceana, WVJune 23, 2018

The GM lied to me about price of truck and was very rude to my wife on the phone. The salesman was very nice! But I will never do business with Thornhill again!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We are disappointed to hear that you did not have a more positive experience with us. If you are willing to give us another chance, please reach out to us at (304) 855-1400 to speak to our manager directly.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Avoid

Reviewed by Jake from Clarksburg, WVAugust 22, 2017

If I could put zero stars I would. I have heard a lot of people in the past speak negatively about this dealership and it definitely lived up to those rumors. Tried to buy a camper from this dealership (yes I know they are a car dealership) but they did not take any steps in assuring us that what they were selling was completely functioning. Before buying they stated that they would make sure nothing was wrong with the camper before we pulled it off the lot and they clearly did not because the air conditioner needed completely replaced. We bought it on a Friday evening and we could not find out any information for what parts were needed until Monday morning. Instead of giving us until Monday morning to gather all the information needed we had to return it by Sunday to get a refund. We even offered to pay half on the repairs on something they sold us before even knowing how much it was going to be. It was very poor customer service all around and they did not do anything to try and make it right. I hope someone reads this review before buying the camper so they do not get ripped off like we did. They sold it to us for $11,300 so don't let them try to sell it to you for way more. Because even if they get the air conditioner fixed the furnace will need replaced very soon too with other parts because the unit that is in there currently is not made anymore. So repairs will be thousands of dollars when it goes out. Please avoid this camper!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Jacob, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Lee Neal, our General Manager, at (304) 855-1400 when you have a chance. Thank you, and we look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Thornhill GM Superstore

Thank you for visiting Thornhill GMC Superstore in Chapmanville WV. We provide quality new and used vehicles service and parts to our Chapmanville drivers as well as serving as an alternate dealership for our Charleston WV customers making their way south to our dealership. Browse our inventory today to see exciting new Buick Chevrolet or GMC models along with a huge selection of used vehicles. We are your premier West Virginia GM dealer in Chapmanville we serve the areas of Logan Charleston and Huntington WV.

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