910 Traffic Ave
Sumner, WA 98390
Sales: 253-201-5066
Used Cars: 253-203-9210
Sales Department
| Sun | 10:00am – 7:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00am |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Sumner, WA that carry Chevrolet
Overall Rating:
4.2 (out of 5)
88% recommend this dealer
1583 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The person we dealt with was Christine.
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
Dealer Response
We’re disappointed to learn about your concerns regarding your recent visit. Sunset is committed to transparency with both diagnostics and pricing, and we want to clarify the details of the services performed on your vehicle. To diagnose your engine-noise concern as well as replace the belt, the combined cost for that work was $350 plus tax, which reflects standard labor time and parts. Your transmission concern was submitted to Compass for coverage review. Unfortunately, the claim was denied due to a lack of required maintenance, including extended intervals of 8,000–12,000 miles between oil changes and missing factory-recommended 45K services and coolant flushes. These requirements come directly from the warranty administrator, not from Sunset. You also mentioned a transmission recall; however, your vehicle does not have any open recalls related to the transmission. Even though your claim was not eligible, we still provided a discounted price to help lower your out-of-pocket cost. Sunset works diligently to provide honest diagnostics, fair pricing, and clear communication. If you’d like to go over the warranty decision, maintenance requirements, or the estimate in more detail, we’re more than willing to help walk through everything with you directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Maximum rating = 5
Christine never disappoints!
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
Maximum rating = 5
.Great service plus recall work on software issues.
.Great service plus recall work on software issues. Shuttle service was great. All work done in 1 day. Can’t beat free oil changes.
Dealer Response
Thank you for your wonderful review! We're delighted to hear that you had a great experience with the service at Sunset Chevrolet, especially with the recall work and our shuttle service. It's fantastic to know you appreciate our complimentary oil changes as well. We look forward to seeing you again for your next visit! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Maximum rating = 5
In Sumner, WA, Sunset Chevrolet is family owned, operated, and absolutely committed to the community since 1920. As a top Chevrolet dealer that Washington drivers trust, Sunset Chevrolet’s goal is really pretty simple: offer our customers the very best shopping experience possible and then take care of that customer forever. Maybe this is why Sunset Chevrolet has been around for nearly 100 years, has over 35,000 active customers, is a national leader in Customer Retention, and is the #1 Volume Chevrolet dealership in Washington State year after year, after year, after year. It’s no surprise Washington Chevrolet enthusiasts and drivers across the state return to us time and time again.
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