Pierre Chevrolet

Located nearby. The sales and support staff have been very helpful, easy to connect with and are continuing to help even after the sale is done.

I want to begin by acknowledging and thanking Pierre Chevy for their efforts. As a dealership, they genuinely put in the work to help me secure a vehicle during a time when I?m actively rebuilding and improving my credit. Their commitment is appreciated. However, what is in question is the integrity and customer consideration shown by General Motors. Let me be unequivocally clear: I will not be purchasing another Chevrolet. GM may not care about the voice of one customer, but this customer will not be silent. The level of disregard shown is nothing short of astonishing. First and foremost: how do you manufacture and sell electric vehicles, yet not include the single most essential item?the charging cable? You expect customers to pay over $45,000 for a vehicle and then have the audacity to charge an additional $650 for a cable that should absolutely come standard. That is beyond absurd?it?s a blatant cash grab, and quite frankly, it?s insulting. Then there?s the baffling decision to remove Apple CarPlay from all 2025 U.S. vehicles under the guise of ?safety concerns.? Are we to believe that Apple, a company that integrated CarPlay specifically to enhance driver safety, suddenly poses a risk? And if it?s so dangerous, why is it still being offered in vehicles sold abroad?many in countries with lower traffic-related fatalities? The logic is non-existent, and the message is clear: GM has no meaningful regard for its U.S. customers. None of these issues were communicated to me at the time of purchase. Had they been, I would have reconsidered and taken my business elsewhere. Adding insult to injury, the glare coming off the windshield and dashboard is blinding under certain conditions?an issue that?s been publicly noted since the 2024 models. Yet no corrective measure is provided, nor was the issue disclosed during the buying process. Why not offer a built-in solution to a known design flaw? Why not at least inform potential buyers? Again, the answer seems to be that GM simply doesn?t care. Lastly, your warning system is erratic at best and hazardous at worst. I?ve had multiple incidents where the ABS randomly activates while accelerating, reacting to phantom vehicles in front or behind. When making turns, the system beeps and sometimes brakes sharply if pedestrians are standing nearby?even when they?re not crossing. These features are meant to protect, but instead they?re creating unnecessary danger, especially when a vehicle automatically brakes mid-turn in an intersection. If returning this vehicle were an option without penalty, I would be first in line, receipt in hand. This entire experience has left me deeply frustrated and disillusioned. I sincerely hope GM reevaluates its priorities, because right now, it?s clear the customer is nowhere near the top of the list.

Service Advisor Tiger was awesome! He was responsive, attentive, and provided follow-up support to each question. He listened to the customer concerns and explained the process to repair the vehicle. He went above and beyond to ensure he provided the best customer service experience and provided authorized discounts for U.S Military Veterans. He made me feel appreciated and welcomed! His efforts made the experience seamless.