Northwest Chevrolet in Roy including address, phone, dealer reviews, directions, a map, inventory and more

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35108 92nd Ave S
Roy, WA 98580

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Sales: 360-255-7346

Used Cars: 360-255-7358

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 5:30pm

Reviews of Northwest Chevrolet

Overall Rating:

4.2 (out of 5)

74% recommend this dealer

19 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Easy Process

Reviewed by NATHAN BUCHKO from Lacey, WAFebruary 11, 2021

JR and the team did an awesome job getting the deal worked out. One of the best car buying experiences I have had. If you are looking for a Chevy and live in the area check them out.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.5 (out of 5)

big blue

Reviewed by Patrick Patterson from YelmAugust 13, 2020

We went in to look for a used truck Our salesman (Cole) actually found a good one for us that we liked and began process of getting it from Puyallup down to McKenna so we could see and drive it. We were informed the truck had a few problems. Check engine. Bad inside mirror, a/c not functioning and having to jump start it. HE WROTE it on paperwork for those 4 things to be fixed. It took OVER another WEEK to finally get problems fixed. The worst part was it was US that had to CONSTANTLY be calling them to get an update. we asked for manager (Hunter) to be our salesman since Cole was not keeping the customers (US) informed at all. It was me NOT their mechanics who knew what part needed to be fixed on the trucks ac system since they couldn't figure it out. Over a week later we kept calling and the truck was supposedly finished with all 4 problems fixed. We go in to pay our down payment and pick up truck. I look inside to see the deteriorated rear view mirror is STILL right there! And Coles response is " I don't now.. I wasn't aware of that.. let ask hunter.. supposedly it was ordered and never has come in yet" REALLY_ HE wrote up the initial paperwork We still took the truck because the mirror yet a hazard, is not a huge deal breaker. We've spent another week trying to contact them.. EVERY time there is a new excuse as to why either Hunter, or the other guy (Mark) is not in to discuss my still missing replacement mirror. These vehicles are SUPPOSE to be INSPECTED prior to reselling them. once I got my truck home I discovered the tires that should have 65 psi in them and even more for a spare had about maybe 30psi each. NONE of the brake bulbs worked. ALL the fluids are contaminated, overfill or severely underfilled. But yet it had stickers inside saying it passed "inspection". NO BRAKE LIGHTS.. seriously?!?!!! The good part is I am a vehicle mechanic so it's easy for me to get our truck up to proper operation. But I shouldn't HAVE to do ANY such stuff from a supposidly reputable dealership that some how is so good it get 4.5 /5 stars.. their customer service is so sad I'm letting the entire world now this dealership don't deserve even 3 stars. And When they read this and wanna "discuss" how I feel. I don't think so! I've wasted weeks already on that place.. talk time is Over!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Excellent experience and worth the drive

Reviewed by Matt Gurnsey from BremertonMay 03, 2020

I drove down from Bremerton to look at a used GMC Canyon that was in stock. Preston and Richard were both very helpful, the truck was as advertised and in great condition. It was not quite what I was after, and passed on it. It was worth the drive, and the experience was positive, and I would recommend these folks.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Northwest Chevrolet

Here at Northwest Chevrolet we include LIFETIME Oil changes as well as a LIFETIME LIMITED POWERTRAIN WARRANTY on all of our new vehicles. In addition we we have one of the lowest sales tax rates in the state at 8.2% which amounts to huge savings on the purchase of your next vehicle.

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