Lee Johnson Chevrolet Mazda Kia in Kirkland including address, phone, dealer reviews, directions, a map, inventory and more

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11845 NE 85th St
Kirkland, WA 98033

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Sales: 888-848-8394

Used Cars: 888-464-7557

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Lee Johnson Chevrolet Mazda Kia

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

194 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.5 (out of 5)

Good customer service

Reviewed by Dawnia from Seattle, WANovember 08, 2020

We just started looking for used SUV options and out of everyone we have dealt with, Conor Meagher has answered all of our questions and has been great to work with.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

horrible customer service, waste of time. 2020

Reviewed by WC from Bremerton, WaMay 24, 2020

Wasn't thinking this business would use "bait and switch" but that is what happened. Car was listed as certified with a 12 month 12 thousand mile warrenty. Called to verify availability, as we had to get childcare and drive 1 and a half hours. Mark called back and said car was there. So far so good. Got to the dealership, people were wearing masks and they had partitions up thus the facilities review. Mark let us know that he had already sold 35 cars this month so this was just another tick on the board but he wasn't making any money just $200 they had to pay them. Mark said that because We had driven so far he assumed we were going to buy the car unless it smelled funny or something was obviously wrong. We took the car for a drive found a few items like missing sun protector clip, only one key, minor wear as you would expect from a 2016 car so we returned to talk about pricing of the car. This is where things got weird. When I brought up the missing clip Mark said I will send you one in the mail or take one from another car. For the one key fob he said you can go buy one online get three for 60 bucks... then go to dealership and pay another 60 to get it synched. When I asked about the crusty mold in the cracks he said "you know what you never tell a women? Don't worry about it. But don't worry we will detail the car before you leave." Since I asked was Mark challenging my manhood? If he assumed we would be buying the car then why wasn't the car getting detailed at that point and not take more of our time? Or was hoping we would take it as is because it was getting late and we needed to get back to our kids? Mark then brought up that there was no warranty on this car. I said that it showed as pre certified online. He said he had looked up the car before we got there and we were mistaken. He then pulled up the website and flashed the screen in my direction for two seconds and said I don't see it anywhere. I could not see the screen in the time but my wife said it says it right there. The add STARTS with "certified"! Mark said oh there it is and it says it over there too. Well let's assume that's in there he then pulled up a screen saying they were already into the car 21000 and at the listed price there was no way they would move on anything. I asked Mark to verify the warrenty. He left, chatted with a customer and another employee for 15 minutes and came back. He said no warrenty. He then got an attitude saying it wasn't his fault or the other guy there's fault that some other group made a mistake... He then said there was no way they would be in business if they bait and switched. I counter offered with a lower price with warrenty and told them to give me a call if they changed their mind. Mark said they would rather give it to the Chevy dealership and let them take the loss! Basically we felt like Mark treated us as a waste of time, that most cars they sell are new so we were subclass for wanting a used car. He wouldn't honor what the company listed online! Isn't that illegal? Thanks for insulting us and treating us like we were the reason they were losing money on the car they listed online for the price they listed! Horrible customer experience especially for a guy saying he was the floor manager. Expected more from this company DO NOT RECOMMEND BUYING USED from this company maybe you get treated better when buying new. If the warrenty issue was a mistake wouldn't the company hurry and fix the add? The add still says certified the next day. Looks like this company uses fake advertising. Wouldn't recommend to my enemy let alone friend.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great customer care.

Reviewed by Sasan from Kirkland, waJanuary 23, 2020

I spent a few months researching for a truck. I found a couple places I was interested in. I went into a few places and the vaulted my trade in, one plane offered a low amount and then during the buying process up the trade value to try and get me to sign. When Lee Johnson gave me a value they gave us 500 more then one place and 1000 more then another without us saying anything. We drove the two trucks we liked and went with one. All the staff was great. They gave us a full tank of gas and some reusable bags to load the items from out old car into the new. We came back to have a walk through on the trucks features because the day of purchase we had a emergency and had to leave. That day they filled out tank up again for us!!!! They have a lifetime warranty and a great added bumper to bumper warrias well. Free car washes for a year! I would absolutely check this place out.... In fact we are going to get another vehicle within this year.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Lee Johnson Chevrolet Mazda Kia

If you are looking for a trustworthy Seattle auto dealer who can provide you with exclusive deals on a quality used car or the new car of your dreams look no further. At Lee Johnson we have been in the Seattle car business since 1933. With over 85 years experience in the auto industry.

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