Awesome Chevrolet

I’ve spent years buying vehicles from the I-5 Motors group, including Awesome Chevrolet, and giving them business out of loyalty. We’ve purchased several rigs, done all our maintenance through them, and even stuck with them after they sold us a lemon. To their credit, they made that one right by letting us exchange the truck. But that was the exception, not the rule, and that goodwill is now gone for good. This last visit sealed it. I walked in, cash in hand, ready to buy again—like I do every couple of years. That used to mean something. Now? It’s like I was invisible. The salesman couldn’t be bothered, and Brandon, the “manager,” acted like I was wasting his time. Apparently, if you’re not financing through them (where they can pad your interest rate and milk you in the back office), they don’t want your business. And it gets worse. I brought in a rig I bought from them just last year, and they had the audacity to offer me nearly half of what wholesale is worth, a full $25,000 less than what I paid them for it. That’s not depreciation. That’s straight-up theft in disguise. This isn’t just a bad day at a single dealership. This is how the entire I-5 Motors group does business now; disrespectful, dismissive, and dishonest. I decided to keep my trade and walked out. And I won’t be walking back in. I’ll never spend another dollar with these people, and I’ll make xxxx sure nobody I care about does either. They didn’t just lose a sale, they lost a lifelong customer, and a loud one at that.

Awesome Chevrolet should be called Unawesome Chevrolet because that is what my recent service experience was like. Summary - Dealer messes up multiple times: 1. Doesn't understand the stock models - claims not under warranty 2. Don't call to say parts came in - makes the customer chase them down 3. Ordered the wrong part (right vs left seriously?) 4. Doesn't do a proper alignment on the new part replaced under warranty 5. Ghosts the customer after they pick up their car, when they try contact them to resolve the issue 6. Avoid Read on for the details: I took my stock 2023 Camaro ZL1 with a track pack (1LE) to them because of a noise from the left front strut. They originally told me my car was not covered under warranty because it had aftermarket parts in it?!? After I told them to look up the 1LE package they realized their first mistake, too bad for me, that it wasn't the last one, it was only the first of many. I was told the strut needed replacement, they would order the parts and would take a week, picked up the car. I told them the car has a dual mode alignment (street and track) and wanted to make sure that the alignment was redone for both. Service advisor Dawn McFadden, told me don't worry about it we will make sure its done right. 2 Weeks later I had to follow up with them asking if the parts were in?. Then I dropped the car off, but got a call once I got home (40miles) that they ordered the wrong side (right instead of left). Waiting for parts again. Again I had to chase the advisor down if the parts had come in and took the car back in. Got a call later that day saying that the car would need to be kept another day, as the alignment came back and the steering wheel wasn't straight. I reminded Dawn about the dual mode alignment (I'm getting really nervous at this point). To their credit with all the screwups they did throw in a free oil change. Next day I pick up the car, no service notes or notes on the work order about even having any alignment been done. I was told I would have to talk to Dawn as she was gone for the day. Called her the next day and she forwarded to me the alignment specs, but didn't show that the track one was done. Also it showed that they only adjusted the toe?!? They hadn't touched the camber - it was left out of spec on the newly replaced part (maybe they don't know how to adjust camber?!?). After that Dawn ghosted me, no longer replying to my emails, texts or returning any phone calls. Seriously unprofessional. I tried escalating by calling the service manager but he too doesn't return calls. This is a great example of the complete lack of professionalism, follow through or customer service mindset at Unawesome Chevrolet. Keep in mind I paid a different Chevy dealer almost $800 for a good street and track alignment and this shop couldn't even do a basic alignment one, avoid!

Awesome Chevrolet should be called Unawesome Chevrolet because that is what my recent service experience was like. Summary - Dealer messes up multiple times: 1. Doesn't understand the stock models - claims not under warranty 2. Don't call to say parts came in - makes the customer chase them down 3. Ordered the wrong part (right vs left seriously?) 4. Doesn't do a proper alignment on the new part replaced under warranty 5. Ghosts the customer after they pick up their car, when they try contact them to resolve the issue 6. Avoid Read on for the details: I took my stock 2023 Camaro ZL1 with a track pack (1LE) to them because of a noise from the left front strut. They originally told me my car was not covered under warranty because it had aftermarket parts in it?!? After I told them to look up the 1LE package they realized their first mistake, too bad for me, that it wasn't the last one, it was only the first of many. I was told the strut needed replacement, they would order the parts and would take a week, picked up the car. I told them the car has a dual mode alignment (street and track) and wanted to make sure that the alignment was redone for both. Service advisor Dawn McFadden, told me don't worry about it we will make sure its done right 2 Weeks later I had to follow up with them asking if the parts were in?. Then I dropped the car off, but got a call once I got home (40miles) that they ordered the wrong side (right instead of left). Waiting for parts again. Again I had to chase the advisor down if the parts had come in and took the car back in. Got a call later that day saying that the car would need to be kept another day, as the alignment came back and the steering wheel wasn't straight. I reminded Dawn about the dual mode alignment (I'm getting really nervous at this point). To their credit with all the screwups they did throw in a free oil change. Next day I pick up the car, no service notes or notes on the work order about even having any alignment been done. I was told I would have to talk to Dawn as she was gone for the day. Called her the next day and she forwarded to me the alignment specs, but didn't show that the track one was done. Also it showed that they only adjusted the toe?!? They hadn't touched the camber - it was left out of spec on the newly replaced part (maybe they don't know how to adjust camber?!?). After that Dawn ghosted me, no longer replying to my emails, texts or returning any phone calls. Seriously unprofessional. I tried escalating by calling the service manager but he too doesn't return calls. This is a great example of the complete lack of professionalism, follow through or customer service mindset at Unawesome Chevrolet. Keep in mind I paid a different Chevy dealer almost $800 for a good street and track alignment and this shop couldn't even do a basic alignment one, avoid!