Five Star Motors Inc.

Don’t get turkey’D this holiday season or ever by this organization. Service department thrives on exploiting your extended warranty. If they don’t seen an avenue for exploration you will get your vehicle back in worse condition so you have to come back. To put it simply America invented white collar crime and iLL Gotton Gains. Website comments were scrubbed at the beginning of October. I’ve gotten better service and professionalism from 5 guys burgers. Only my experience after I gave new ownership the benefit of my doubt. A solution could have been established, however the new ownership did not see the value in having a meeting face to face for only 30 min. In fact after leaving a dozens voice mails and emails I didn’t get a call back from the owner until I disputed my payment. I was told by service manager Jason on my second return visit “ my best corporate technician went through your truck front to back” turns out a $20 OPV valve was the issue. I get it an$20 valve replacement is not in 5 guys business model. The trac control light stayed on after my visit for preventative maintenance. 3 weeks ago in bad weather conditions my truck was totaled after I spun around and needed up in a ditch. Trac control issue? Maybe. Anyone else with similar stories. I known I won’t put you out of business but I can control what I can control. Everyone within a three foot radius hears about my experience if the topic comes up. All I wanted was 30 min with the new ownership to figure out a solution. Those involved in my experience Technician named Grant performed a front and rear differential change and transmission flush. Grant left my truck in 4x4 and the person who picked up my truck didn’t realize it until back innocean shores. Thanks Grant. I was told by Jason the service manager that he would be able to tell me exactly when 4x4 was turned on and off. After asking Jason a half dozen times for the results of of these scans his answer was your 2017 truck is too old and no results were available. xxx Jason. Fail Jason service manager. Tried to exploit my extended warranty but actually tried to have me do the dirty work. When I got my truck back to ocean shores trac lights were on check engine lights on and warning that transmission fluid was too hot. Truck would not drive. 5 guys wouldn’t even come and tow my truck back in for a third time to have it looked at. Fail. If any wants to hear more details contact me directly. I am never hard to find. Again this is my experience only. Please don’t try to convince me the auto industry has just all of a sudden become legit. I wish I was wrong about this a 1000 times I really really do. On the search for a new truck now. Any recommendation?

Outstanding customer service and an overall fantastic experience. I couldn't be more happy and pleased!!

Ripped me off for my trade in. Said it was only worth $300 and they sold it for $6,800