Haley Chevrolet in Midlothian including address, phone, dealer reviews, directions, a map, inventory and more

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12400 Tennessee Plaza
Midlothian, VA 23112

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Haley Chevrolet

Overall Rating:

3.8 (out of 5)

71% recommend this dealer

24 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor customer service from the bottom to the top.

Reviewed by Patrick M. from Midlothian , Va.November 23, 2021

My son took his 2016 Silverado to Haley Chevrolet on Hull St. because the radio went blank and other parts of the interface equipment stopped working.Once he scheduled the appointment for them to look at it they told him it would be $135 to look at it.After calling tech support for info the tech told my son that his truck needed a new HMI unit.The service writer gave him a price over the phone and my son thought it was $99.80 for the part.He told them to get the part and fix the truck.About an hour after the part arrived, they call and say it is fixed.They tell him that he owes them $1212.40. He called me freaking out.I call and talk to the service writer and he tells me that he explained to my son the price up front and that he was ok with it.I asked him to tell me how much the price was. When he told me it sounded like $99.80 and I asked him to repeat it.He then told me it was $998.80 but he said it with the hundred in it this time and not just the numbers.I could see how my son would misunderstand they way it was presented to him.I did a quick google search for the part and found one for $286.I paid the $1212.40. What choice did I have?My son goes to pick up the truck and the battery is dead.The guy at the counter told him that they had left the doors open all day and had been in and out of it (without starting it).They jump the truck. My son drives it to the store then home. The next day he goes to start it and it's dead.He jumps it and goes on his way. He gets to where he is going and shuts it off.Two hours later it's dead. Service department was closed.He had to go to Advanced to get a new battery.Tested the battery and it had a bad cell. Battery was 5 years old but never showed any issues until it was left at the dealership. After recommending everything ( air filter, cabin filter, tire rotation, oil change, front end alignment transmission flush and def fluids) why not a battery?Monday morning the service manager Chris Seaver calls me to discuss my issue. I explained to him and questioned the part and the high markup which he replied that they were a business and making money was what they are supposed to do. I mentioned that it seemed that the part was marked up 200% which he laughed and said no in a smart xxx kind a way. So I move onto the battery and he told me that the life of a battery is roughly 48 months and that they did nothing to cause the battery to go bad (doors open and interior lights on don't count I guess).He said there was nothing he could do.I told him that I would never go there again,recommend anyone to go there,and that I was going social media to warn people. All of this was after he told me that the dealership had a 4.5 rating in reviews. He then tells me that I have him over a barrel and that he will give me half of the money for the battery. I say I don't have you over any barrel. I would think that you have me over a barrel since if I don't pay my bill I don't get my truck. I know that they are there to make money. As a service manager he has the ability to give someone a discount or money back to keep customers and customer satisfaction at a high rate. Not at this dealership. So the last kick in the gut was when my son went there to give them the receipt for the battery he was told by Chris Seaver that he would have to send a copy to corporate and that they would send him a check next week. Well he had to pay cash for the battery when he bought it so the truck would start. You cant tell me that they didn't have cash on hand. xxxx he could have gave him the money out of his pocket and let the dealership reimburse him for all I care. That would have been the right thing to do rather than inconvenience him even more. This dealership does not care about the customer. Its all about the money. I will be sending a letter out to the owners and corporate about our experience with them.I have never been so angry with a business as I am with this one.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Chevy experience

Reviewed by Miller, Paulette from Moseley, VAJune 24, 2021

State inspection. No repairs needed. Free since I bought car there.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.8 (out of 5)

Poor quality control and customer relations

Reviewed by Sold a clunker from sutherlandMarch 29, 2021

I purchased a used car from Haley Chevrolet on March 6 ,2021 with written agreement that the issues would be fixed , I dropped my vehicle off March 11 for repairs , was notified to come get it that all repairs were complete , I went to pick my vehicle up and didn’t make it out their parking lot due to the front end feeling like it was gonna fall out , the car stayed there and they ordered more parts , went to pick up second time and passenger front sounded like it was bottoming out , making a loud banging sound , car stayed their again , third time I go pick it up and the front end is popping so bad you can hear it over the radio , I was told by the service manager that I bought a used car and they would have some issues , car still not fixed !!! Transmission still has issues and front end

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We sincerely apologize that you have had a negative experience with the service department at our Haley Chevrolet location. We would love to discuss this issue further with you. Please reach out to our service manager, Chris Seaver at cseaver@haleyauto.com at your earliest convenience

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Haley Chevrolet

At Haley Chevrolet we are known for our no-pressure laid-back sales and service experience. We have built a huge customer base of loyal repeat customers. This is the heart of our business-- a great sales and service experience that will bring our customers back again and again. With our large inventory of pre-owned vehicles we are sure to be able to help you find that perfect new vehicle or the "nearly new" used/pre-owned car truck or SUV that you have been looking for.

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