Ken Houtz Chevrolet Buick in Gloucester including address, phone, dealer reviews, directions, a map, inventory and more

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Ken Houtz Chevrolet-Buick,Inc. PO Box 99
Gloucester, VA 23061

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Sales: 804-684-8910

Used Cars: 804-384-9153

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Ken Houtz Chevrolet Buick

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

163 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Found My Truck

Reviewed by Mike from La Plata, MarylandMay 15, 2021

I found the GMC Canyon that I was looking for at Ken Houtz. Cody contacted me to answer all of my questions. I called on Thursday to let him know that I was coming on Saturday to look at the truck. I arrived on a Saturday and Cody had the truck ready for a test drive. I purchased it that day. Great service

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

2008 Silverado 2500 diesel

Reviewed by Timothy Clougher from Gloucester VirginiaFebruary 21, 2021

ve been buying vehicles from Ken Houtz Chevrolet for years, recently I purchased a used 2008 2500 Silverado LTZ diesel with 148,000 miles on it. I didn’t take a warranty when I purchased it in August 2020 to my and there surprise I had lots of maintenance issues with this truck and finally, we found out the transmission was bad an allison transmission I only had the truck for 5 months. I could have been stuck, but they went above and beyond to help, they were willing to help fix or even trade the truck. I opted to trade the truck. They were awesome and helped me realize why I kept coming back. During all the maintenance issues, Dave and Warren help discount services and really were very patient when I was frustrated. Ella was fabulous to deal with and really took the time to find the best option for me, my original salesman Tyler was awesome as well to ensure the transaction was smooth. Mr. Houtz was also there and spoke with assuring I was being taken care off. They’re by far the Best car dealership I’ve ever worked with an I’m 60, so I’ve purchased quite a few vehicles in my day. They have my business for life. Again thank you Mr. Houtz, Ella, Dave, Warren and Tyler. Tim Clougher

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.7 (out of 5)

Engine Replacement

Reviewed by Glenn Nix from Gloucester CourthouseOctober 01, 2020

This had nothing to do with covid19. This is just the way the dealership does business it's service department that is on August 28th I had my 2008 Chevy suburban end have what they said with an engine replacement. They said it was going to be about 10 days to do the job. got no updates got no how are you this is what we're doing but now it is September the 29th and they say now that they're finished with it. oh yes by the way we had to put new motor mounts in the truck without telling you or asking for authorization. I understand that you need motor mounts but where they old or will they broken. There was money already in the estimate to cover unexpected parts due to age rust and etc. I said they called numerous times to try to get a hold of someone to ask for authorization but nothing registers in the call logs of the cell phone. I spoke to Warren Morrell in the service department. He tried to explain to me that he was doing me a favor for putting those in without asking for any authorization to do so. If this is how Ken Houtzs service policy is I think it's pretty xxxx poor that they don't have to ask the customer to fix things without their authorization to go above a certain amount of dollars. most companies the work stops until you get authorization. so what's my opinion that you need to watch them very closely at every itemized list and everything they do because they might try to slip in something that may or may not needed fixing you just don't know because they already said they like doing it your best interest but I will never get service done there ever again and I will never buy another car from them ever again because of this particular incident thank you. This had nothing to do with covid19. Called by the owner himself and he asked me to change this review and put in a certain thing and I said I would I will say that ken houtz Chevrolet did pay for the motor mounts and labor to put them in because they didn't ask for authorization and this was the correct thing to do. Will they do this to anybody else, I don't know so you have to keep an eye on them. They quoted me one labor rate before the job even started and then after it was completed it was another labor rate so keep an eye on it and get it in writing. thank you because there is a whole lot of she said he said things that go along in there that they will tell you and not do it un less it is in writing. UPDATE: After picking up Suburban after a month. and a $8000 engine Replacement the truck is still having the same PROBLEM. After speaking to Mr. Morrell this morning He said they would look at this AGAIN. This has been one big nightmare dealing with KEN HOUTZ CHEVEROLET. Not because of the prices that Mr. Morrell charges to for the same problems but different people it is because I expected the utmost knowledge and professionalism from a dealership that has been around for 40 YEARS but I still got a suburban doing the same thing after being told that a NEW engine would FIX IT ALL. $8000 Later..IT DID NOT. again if any one reads this save yourself a nightmare and headache and DONT DEAL WITH MR. MORREL OR THIS DEALERSHIP Thanks for reading Update 2: They said it was a cracked spark plug, but I know that this truck will do the same thing again and they left the EGR SENSOR and say it is not part of the engine I spent $8000 and it didn't com with that? Stay AWAY Run fast

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

About Ken Houtz Chevrolet Buick

5 time GM mark of excellence award winner!!
Ken Houtz Chevrolet Buick has been the Middle Peninsula and Northern Neck sales and service leader since 1982. We have a brand new state of the art facility an awesome selection great people and award winning customer service! We're the kind of dealership that you want to buy a used car from and we want your business!!

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