Ken Houtz Chevrolet-Buick,Inc. PO Box 99
Gloucester, VA 23061

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Sales: 804-693-2300

Used Cars: 804-693-2300

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Ken Houtz Chevrolet

Overall Rating:

3.8 (out of 5)

94% recommend this dealer

176 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My truck almost left me stranded on the highway.

Reviewed by ScottApril 26, 2025

My truck almost left me stranded on the highway. I got it to Casey Chevy in Newport News and they told me they couldn't even look at it for 3-4 days. I then called my preferred service dealer Ken Houtz where I've been going for almost 10 years and Mark said if I could get it to him, he'd have it looked at by the end of the day so that's what I did. I then was having trouble getting a ride home and Dave was so awesome and gave me ride home. Before I was able to leave the dealership Tyler had already looked at my truck and gave me recommendations in which I said go ahead. Friday, they had my truck back in service. Outstanding work by the Ken Houtz Service team. I will no longer even try to go anywhere else. Thank you very much to Ken Houtz Chevrolet!! -Scott

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Extremely reliable and trust worthy; very professional.

Reviewed by John Kelley from Glouchester, VAJanuary 31, 2025

Extremely reliable and trust worthy; very professional. The service department has never disappointed me in any way - appointments were kept so that my waiting time was minimal and I came to trust their assessment of needed repairs and fair pricing.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Came in for an oil change and state inspection.

Reviewed by bpseay3December 09, 2024

Came in for an oil change and state inspection. After 2 hours, truck was ready. Went to pay and was told I needed a state inspection. xxx?? It's why was here. Incompetent. After buying 2 vehicles and having them serviced at Ken Houtz, will not be back and will purchase my next vehicle elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ken Houtz Chevrolet

5 time GM mark of excellence award winner!!
Ken Houtz Chevrolet has been the Middle Peninsula and Northern Neck sales and service leader since 1982. We have a brand new state of the art facility an awesome selection great people and award winning customer service! We're the kind of dealership that you want to buy a used car from and we want your business!!

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