13915 Route 50 Hwy
Chantilly, VA 20151
Sales: 703-291-8160
Used Cars: 703-291-0336
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | 8:00am – 5:00pm |
| Mon | 6:00am – 10:00pm |
| Tue | 6:00am – 10:00pm |
| Wed | 6:00am – 10:00pm |
| Thu | 6:00am – 10:00pm |
| Fri | 6:00am – 10:00pm |
| Sat | 7:00am – 7:00pm |
See all dealerships near Chantilly, VA that carry Chevrolet
Overall Rating:
4.2 (out of 5)
91% recommend this dealer
536 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The dealer was reasonably quick at doing the car purchase
The dealer was reasonably quick at doing the car purchase deal, only taking 3.5 hours to complete.
Maximum rating = 5
I had a very disappointing experience with the service
I had a very disappointing experience with the service department. I dropped off my car on Friday night and was told it would be ready on Saturday, then Sunday, then Tuesday—but no one contacted me each time the schedule changed. Even on Tuesday, my car sat untouched in the parking lot all day, and I only found out the technician had left without finishing the work after I arrived at 8:50 p.m. They repeatedly gave me incorrect information, and the lack of communication was extremely frustrating. I purchased my tire protection plan directly from Pohanka, yet I was still told different things about the rim replacement and the claim process. I hope they improve their communication and professionalism, because this experience made me seriously doubt whether I can trust their service in the future.
Maximum rating = 5
Christian Reyes did an amazing job taking care of us.
Christian Reyes did an amazing job taking care of us. Highly recommended and his customer service skills is above the roof. Very polite. This is the type of person we need to all Chevy location. Cudos to who ever hired Mr. Reyes!!!
Dealer Response
Hi Rokhaya. We’re delighted to know our Sales Team at Pohanka Chevrolet provided exceptional care and that your experience stood out for its professionalism and courtesy. Your recommendation means a lot, and we appreciate you recognizing the level of service our team strives to deliver every day. It will be our pleasure to welcome you back for any future needs.
Maximum rating = 5
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