Ourisman Chevrolet Buick GMC of Alexandria in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

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1800 Old Richmond Hwy
Alexandria, VA 22303

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Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ourisman Chevrolet Buick GMC of Alexandria

Overall Rating:

4.5 (out of 5)

92% recommend this dealer

240 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

HORRIBLE ONLINE Representative - JAMES RICHARD

Reviewed by Jazz from Washington, DCJune 17, 2022

The automated system connected me to James Richard. He promptly greeted me, but instantly thereafter, his response time and subsequent responses were poor and sarcastic. Ultimately, after attempting to justify his conduct, he wished me a "fantastic day" and disconnected the chat without addressing my inquiry or asking if I needed anything.... all after requesting to be connected to a different customer service agent, which he ignored and did not do so. This was very disappointing, and want to bring to your attention, as I will now take my inquiry to another dealership, and inclined to provide a poor online review. See transcript below: CHAT TRANSCRIPT: Guest (06/17/22 11:13:50 am): Any 2020 or newer convertible corvettes in stock? Kristy (06/17/22 11:13:50 am): Hi my name is Kristy. It’s great to have you with us! James Richard - resq (06/17/22 11:14:06 am): James Richard (BDC Rep)<br/> has entered the chat James Richard - resq (06/17/22 11:14:10 am): Hello James Richard - resq (06/17/22 11:14:24 am): My name is James, who do I have the pleasure conversing with? Guest (06/17/22 11:14:34 am): You may call me Jazz Guest (06/17/22 11:16:37 am): (oo) Guest (06/17/22 11:18:13 am): Ok, connect me with someone who has time. Your customer service is not working for me. Guest (06/17/22 11:22:26 am): Well, I'll make sure to share this with your management team. Ignoring a potential customer whp James Richard - resq (06/17/22 11:22:35 am): Thanks, please do so Guest (06/17/22 11:23:16 am): Very unprofessional. James Richard - resq (06/17/22 11:23:19 am): Yes, I was correct James Richard - resq (06/17/22 11:23:34 am): Very professional I was Guest (06/17/22 11:24:15 am): Not responding for 6min is poor CS. You need training and a better attitude. James Richard - resq (06/17/22 11:24:43 am): Sorry sir, but I responded immediately James Richard - resq (06/17/22 11:26:04 am): Thank you sir, and you have a fantastic day!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (571) 480-6330. Take care!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Ourisman an Oil Change

Reviewed by Hauler, R from Alexandria, VAApril 26, 2022

Excessive wait for an oil change when we already had an appointment. Told them keep tire air pressure at 37 psi (check right before arrival). Car returned with 34, 35, 36, 34 psi. Overpriced oil change.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for providing this feedback. We are disappointed to hear about your experience with us. If you are willing, please reach out to our manager, Matt Frick, at (703) 329-1300, to discuss this further.

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Terrible customer service

Reviewed by Johnson, Sherell from Alexandria, VaApril 20, 2022

Terrible customer service from start to finish. When I went to drop off my vehicle the service writer told me I had to drive it into the lane instead of him going outside to check it in. The automated phone system took me multiple calls to even get through to make my appointment and even then I had to be transferred through sales dept - maybe that was a sign to just not go there

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for providing this feedback. We are disappointed to hear about your experience with us as this is not the customer service we aim to provide. We would like to speak with you regarding this matter and will have our manager reach out to you shortly.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Ourisman Chevrolet Buick GMC of Alexandria

At Ourisman Chevrolet Buick & GMC you will find all the information you need to decide which vehicle is right for you. That?s why in addition to our incredible selection of new vehicle models and high-quality used vehicles we also offer a wide variety of tools like those offered by trusted resources TrueCar and PureCars.com to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions.

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