A member of the Cars.com family
A member of the Cars.com family
1800 Old Richmond Hwy
Alexandria, VA 22303
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Alexandria, VA that carry Chevrolet, GMC, Buick
Overall Rating:
4.5 (out of 5)
92% recommend this dealer
240 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
HORRIBLE ONLINE Representative - JAMES RICHARD
The automated system connected me to James Richard. He promptly greeted me, but instantly thereafter, his response time and subsequent responses were poor and sarcastic. Ultimately, after attempting to justify his conduct, he wished me a "fantastic day" and disconnected the chat without addressing my inquiry or asking if I needed anything.... all after requesting to be connected to a different customer service agent, which he ignored and did not do so. This was very disappointing, and want to bring to your attention, as I will now take my inquiry to another dealership, and inclined to provide a poor online review. See transcript below: CHAT TRANSCRIPT: Guest (06/17/22 11:13:50 am): Any 2020 or newer convertible corvettes in stock? Kristy (06/17/22 11:13:50 am): Hi my name is Kristy. It’s great to have you with us! James Richard - resq (06/17/22 11:14:06 am): James Richard (BDC Rep)<br/> has entered the chat James Richard - resq (06/17/22 11:14:10 am): Hello James Richard - resq (06/17/22 11:14:24 am): My name is James, who do I have the pleasure conversing with? Guest (06/17/22 11:14:34 am): You may call me Jazz Guest (06/17/22 11:16:37 am): (oo) Guest (06/17/22 11:18:13 am): Ok, connect me with someone who has time. Your customer service is not working for me. Guest (06/17/22 11:22:26 am): Well, I'll make sure to share this with your management team. Ignoring a potential customer whp James Richard - resq (06/17/22 11:22:35 am): Thanks, please do so Guest (06/17/22 11:23:16 am): Very unprofessional. James Richard - resq (06/17/22 11:23:19 am): Yes, I was correct James Richard - resq (06/17/22 11:23:34 am): Very professional I was Guest (06/17/22 11:24:15 am): Not responding for 6min is poor CS. You need training and a better attitude. James Richard - resq (06/17/22 11:24:43 am): Sorry sir, but I responded immediately James Richard - resq (06/17/22 11:26:04 am): Thank you sir, and you have a fantastic day!
Dealer Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (571) 480-6330. Take care!
Maximum rating = 5
Ourisman an Oil Change
Excessive wait for an oil change when we already had an appointment. Told them keep tire air pressure at 37 psi (check right before arrival). Car returned with 34, 35, 36, 34 psi. Overpriced oil change.
Dealer Response
Thank you for providing this feedback. We are disappointed to hear about your experience with us. If you are willing, please reach out to our manager, Matt Frick, at (703) 329-1300, to discuss this further.
Maximum rating = 5
Terrible customer service
Terrible customer service from start to finish. When I went to drop off my vehicle the service writer told me I had to drive it into the lane instead of him going outside to check it in. The automated phone system took me multiple calls to even get through to make my appointment and even then I had to be transferred through sales dept - maybe that was a sign to just not go there
Dealer Response
Thank you for providing this feedback. We are disappointed to hear about your experience with us as this is not the customer service we aim to provide. We would like to speak with you regarding this matter and will have our manager reach out to you shortly.
Maximum rating = 5
At Ourisman Chevrolet Buick & GMC you will find all the information you need to decide which vehicle is right for you. That?s why in addition to our incredible selection of new vehicle models and high-quality used vehicles we also offer a wide variety of tools like those offered by trusted resources TrueCar and PureCars.com to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions.
Find out what your used car is worth with our appraisal tool.