Key Chevrolet of White River

This was the worst possible experience attempting to order a vehicle from this dealership. I provided a deposit and was told it would be about three months. I waited patiently for three months with no information whatsoever from them. I then called them to find out when my truck would be arriving, and they told me that my truck wasn't coming and that I'd have to submit a new order and wait another three months. At worst, they lied to me and they never submitted my original order, or at best, they are incompetent because they never bothered to even check on my order and communicate any issues to me. There was never any offer of any compensation for their mistakes and no offer to figure out how to reduce the the wait for a second order. Nothing! It was an overall terrible experience. They apparently feel that they have enough customers and that they don't need or want my business (or yours).

I purchased a used truck from key. It had eighty eight thousand miles on it. Took it back to months later to show them the rust was coming over the rear wheels both sides. The girl in service said she would try to get them to split the cost of the repair. Today they told me I'm on my own. So I spent thirty thousand on a rust bucket. BUYER BEWARE

William is the only reason I purchased my car from Key. He was very helpful, sent pictures and even a video of the car before I came to look at it. He was easy to work with and unlike many other salesmen, he offered information without being pushy. He worked hard to make sure I was not taken advantage of. I would recommend William to anyone looking to buy a car. He is more of an advocate than a salesman. I told one of the managers William is the best part of the dealership and they should do everything they can to hold on to him. He is one of the first car salesman with integrity. Thank you for the help. I’ll be sure to find him the next time I need a car. The dealership was not a place I would recommend. I was lied to by Chris, the sales manager about the bottom dollar price on the car I was looking at and then it was lowered online the following day. He pushed papers around telling me what a great deal it was and wanted me to believe his lies. I knew from the second I met him I didn’t trust him. Then, after I was told I could have the new internet price I was told by Jay, the internet manager, I would have to finance through them to make the deal. There was no deal at this point... I was buying the car at the listed price. He said he needed to make the contract. My advice is if you want to shop at Key make sure William is your salesman.