VARA CHEVROLET

I am sharing my experience to warn other GM customers and to document what occurred on February 9, 2026. My vehicle was towed to Vara Chevrolet through GM Roadside Assistance due to a suspected fuel system issue. From the moment the vehicle was dispatched, communication failures and poor service followed. • The tow was delayed for hours with inaccurate status updates • My vehicle was initially dropped at the wrong dealership • Vara Chevrolet did not notify me when the vehicle arrived • Calls to the service department repeatedly went unanswered • Text messages were ignored or minimally acknowledged Once at the dealership, I was told diagnostic timelines ranging from 3–5 days to 7–10 business days within the same afternoon. I was denied a loaner with no clear explanation, despite the vehicle being towed for a potential fuel safety concern. When I asked to speak with management, I was met with dismissive behavior, interruptions, and a lack of accountability. The General Manager, David Vara, was openly hostile, repeatedly interrupted me, made assumptions, and threatened to call the police simply because I advocated for myself. At no point did he apologize for the service failures or attempt to resolve the issue. I was also incorrectly told that because I did not purchase my vehicle from Vara Chevrolet, they were not obligated to service it. This contradicts standard GM service practices. I ultimately removed my vehicle and took it to Ancira Chevrolet, where I immediately received respectful treatment, a same-day diagnostic scan, and genuine concern for my safety and situation. This experience was unprofessional, demeaning, and unacceptable. Vara Chevrolet should not represent the GM brand in its current state. I would strongly advise other customers to seek service elsewhere.

The service overall was great and the process was super smooth. I would definitely recommend.

I appreciated the service that the staff especially Omar the sale person gave me. Everyone was very friendly and kind.