Northside Chevrolet in San Antonio including address, phone, dealer reviews, directions, a map, inventory and more

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9400 San Pedro Ave
San Antonio, TX 78216

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Northside Chevrolet

Overall Rating:

1.8 (out of 5)

14% recommend this dealer

7 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad customer service

Reviewed by Ross hendricks from Sanantonio texasDecember 31, 2021

My wife and daughter bought vehicle from these people apart was and still missing from top of vehicle I took it noback they denied to fix problem part still missing manager said they can't be responsible 2020 trax 6miles on it I took it in for first oil change I was first in line vehicle behind me. Came out first I was there for 2hous later the next morning I noticed her tires looked different worn on the outside not her tires her tires still had the xxxx on them like brand knew shinny so returned they tried to compare my tires to a rental car as though I'm stupid and didn't know what the tires look like these people are ripping people off mainly black or brown weman a car lots mechanics etc take advantage of weman you can clearly see the Weare on tires I seriously know they're full of xxxx I wouldn't want anyone to go to these xxxxing crooks

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your recent experience at Northside Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Mario Davila | mdavila@mynschevy.com

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Extremely Slow Service

Reviewed by Josh from San Antonio, TXDecember 16, 2021

The biggest issue with this service department was the time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below. Pros: - Service was completed - Service consultant was pleasant Cons: - Timing It took this service department from 10:15 am to 3:15 pm, 5 HOURS, to complete an oil change and tire rotation. I scheduled my appointment online and was told when I arrived that it might take up to 3.5 hours. I was not happy but needed the oil change today and assumed it might include something like a basic exterior wash for the time. At the 4-hour mark, I called the service department to get an update. After a few moments of not being able to find my car, I was told to give them another 1.5 hours to complete the service. - Price When scheduling my appointment online, the dealership was offering a coupon for $29.95 + tax. The only fine print, directly from the coupon, was, “Tire balancing, tax, and more than 6 quarts of oil extra.”. Since I did not see a line item for tire balancing or more than 6 quarts of oil, I asked why I was being charged $12.89 more than the coupon, before tax. I was told that prices have gone up and they could not honor the coupon price. If that is the case, the coupon needs to be removed from the website. - “Shuttle” I advised the service department I would be waiting there for my car. It was at that point they offered a shuttle, via Lyft, within 10 miles of the dealership. I opted to take them up on the offer, but just across the highway to the mall. At 4.5 hours, I ended up walking back to the dealership since my phone was about to die so there was no way I would be able to coordinate the shuttle back between the dealership and Lyft. At the time of payment, I see a charge for, “Incidental Reimbursement” in the amount of $5.67. I can only assume this was for the “shuttle service” they would take care of within 10 miles. - Lack of attention to detail When I received the bill, I noticed a charge of just over $22 for 2 bolts. I knew I would have to pay for the bolts but remembered the conversation advising it would be around $4 and change, per bolt. I had to ask why the charge was so high before they even noticed it. Lastly, upon getting in my car, I noticed in the 5 hours they had the vehicle, no one could be bothered to reset the oil life indicator.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for taking the time to share your recent experience at Northside Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Mario Davila | mdavila@mynschevy.com

Overall Facilities 1

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Shady dealer

Reviewed by Derek from San Antonio txMay 24, 2021

BUYER BEWARE....Bad experience with this game playing dealership. Came in with my own financing. Also knew exactly what I wanted. Didn’t have the car when I got there I had asked about minutes before. But had another car that fit my needs. Then said it had a dealer warranty package installed on it that was 2500$ but had a window sticker with everything described that said it was 995$ For the warranty package... but car was still going to come out cheaper than other dealer. Then after waiting 45 minutes finance manager was trying to pressure me into financing with them at a higher rate said we can’t sell the car at this price if you don’t finance with us. I said the other dealer only wants 300$ more I’ll go there. went to my car and salesman ran out and said GM would do it for that price. So I went back in and waited an hour. Told them cancel everything I’m going to the other dealer and had no problem paying more because of the games they played. I went to other dealer and they had me out in under an hour. Should have been a very easy sale as all we had to do was agree on price and sign paperwork. Very fraudulent practices.... If I could leave zero stars I would. I’m also the type that you take care of the customer I’ll be a customer for life. Super sad I had to leave dealer twice. Really wanted to buy the car but they were to busy trying to find ways to screw me over than selling the car. Just figured if I had this much problem trying to give them money it would be even harder to get them to fix anything if I had a problem.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Dean Hardy|dhardy@mynschevy.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Northside Chevrolet

Northside Chevrolet is proud to serve our customers around the San Antonio area and worldwide as your certified dealer. At Northside Chevrolet we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Northside Chevrolet your certified dealer serving the San Antonio area.
Whether you're shopping for a new car looking for parts and accessories or need to have your vehicle serviced you'll find what you need at Northside Chevrolet.

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