Monument Chevrolet in Pasadena including address, phone, dealer reviews, directions, a map, inventory and more

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3940 Pasadena Fwy
Pasadena, TX 77503

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 12:00am
Tue 7:00am – 12:00am
Wed 7:00am – 12:00am
Thu 7:00am – 12:00am
Fri 7:00am – 12:00am
Sat Closed

Reviews of Monument Chevrolet

Overall Rating:

4 (out of 5)

73% recommend this dealer

73 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Monument Chevrolet is the GOAT IN SALES & SERVICE

Reviewed by MOLLY SMITH from Houston, TxApril 14, 2022

Monument Chevrolet is absolutely head and shoulders above any other dealership in the greater Houston area.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. **Client has requested no signatures**

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The Best

Reviewed by Erica Longoria from Texas City, TxApril 02, 2022

Always great service thank you for all you do?I always come here where customer service is always great!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. **Client has requested no signatures**

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worst experience ever!

Reviewed by Destani Phillips from Angleton TXFebruary 15, 2022

Purchase a used car in September, 2021. 3 weeks later the low oil light came on. There was less than a quart of oil in the engine. I had to wait 2 months for my license plates to be sent to me and wound up having to go and pick them up even thou my sales agent repeatedly told me he had or would send immediately multiple times. Since having car 5 months multiple issues have come up including electrical issue, sensor issues and more. It is now in the service department but not sure how much the extended warranty they sold me is going to cover. Worst experience I have had buying a car in the aftermath. Would not recommend this dealership at all at this point. Waiting to see if they are going to work with me or if I am just stuck.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your recent experience at Monument Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you.

Overall Facilities 3

Customer Service 2

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Monument Chevrolet

Monument Chevrolet is one of the premier Chevrolet dealers in Pasadena Texas and in the state of Texas period. Our commitment to customer service is second to none. We offer one of the most comprehensive Chevrolet parts and Chevrolet service departments in the city of Pasadena Texas. Monument Chevrolet provides the city of Pasadena Texas with the #1 Parts Team in the Pasadena area.

In today?s world words like "quality" and "trust" get thrown around like yesterday?s newspaper. But at Monument Chevrolet we believe in integrity and giving the customer a good value for their hard-earned money.

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