Robbins Chevrolet in Humble including address, phone, dealer reviews, directions, a map, inventory and more

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18611 Hwy 59 N
Humble, TX 77338

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Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 8:00am – 2:00pm

Reviews of Robbins Chevrolet

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

242 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible, Dishonest and Greedy Dealership

Reviewed by Melissa Thuston from Houston, TexasOctober 04, 2021

Horrible customer service!! The salesman I worked with, Hunter, was amazing!! The dealership as a whole is dishonest and very unprofessional. Hunter worked so hard to find the exact Tahoe I was looking for. I actually found another one about the same time he found me this one. The other dealership was much closer to where I live and the total drive out price was $5,000 cheaper. I still wanted to go to Robbins because of Hunter. That original meeting on Saturday went great. They worked with me (a little…not much) on price and showed me a vehicle very similar to the one I was going to purchase. I was told the car I was going to purchase wouldn’t be in for a week. This was perfect because I was going to be out of town for a week. I let their team know this and alerted them that I would be extremely busy and hard to reach that week, but that I would respond as time permitted. I paid the “deposit” and left feeling very happy with the situation. That immediately changed 3 days later. On Tuesday I received a call from Hunter that my car had arrived. I was excited and he sent pictures. Later I received a call from his manager, Brian Stricklan, questioning when I would be by to pick it up. Not thinking anything about it, I said I was out of town (as I had said I would be when paying the “deposit”) and that I wouldn’t be able to pick it up until the following Monday (6 days from then). I could immediately tell this was going to be an issue. His whole demeanor towards me changed. He started speaking to me like he didn’t believe that I really wanted to purchase the vehicle. My Tahoe had been stolen the week before and this is why I was looking to replace. I was honest about this from the very beginning about waiting on insurance. Again, I didn’t think this would be an issue because I had been told the car would not be in for one week. I started getting nervous that I wasn’t going to get the car. I even questioned them several times that they wouldn’t actually sell it since I had paid a “deposit.” I was told I needed to take action soon. I started panicking not sure what to do. I had an extremely stressful/high demanding event I was managing at work and didn’t have time to deal with this situation. I received several (and I mean several…maybe 12-15 calls/texts) on Wednesday morning asking when I would be in and if they could deliver the car to me where I was. This was completely ridiculous as I would have had to cancel my flight back home to drive the car back, plus find time in my already incredibly hectic day to deal with going through the paperwork and officially buying a car. They made an already stress situation almost unbearable. I did not want to lose the car after I had finally found it, but there was nothing I could do for another 5 days (at this point). I was told that the GM, Jimmy Stallings, would not hold the car for my any longer. That by holding it for me they were possibly losing a sale. Come on, these cars are in such high-demand, there was no way I was losing them a sale. The whole situation is totally ridiculous and I believe they were pressuring me to get it sold by the end of the month (again don’t know for sure, but just my perception). So basically the “deposit” you put down for a car at this dealership does nothing. When I signed the paperwork when I put down the deposit there was no time frame of when the car had to be purchased, but then again, I had been told the car wouldn’t even be in for ONE WEEK. Given they were closed on Sunday, they sold it to someone else (yes it sold within minutes) within 2 days. I will never do business with this greedy dealership ever again. They may act like they care about you, but they don’t care as long as they can sell the car. Again Hunter is amazing. I would definitely purchase a vehicle from him, but I refuse to give Robbins any more business. Do yourself a favor take and your business elsewhere.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.5 (out of 5)

Transmission problems

Reviewed by Justin Peddy from Kingwood, TxJune 06, 2021

I recently dropped off my 2017 Chevrolet Silverado LTZ for what I thought was a warranty issue. When I purchased the truck I also purchased a extended warranty. I was without a vehicle for 2 weeks because I needed them to contact the extended warranty company so I could get a rental vehicle. They had my truck for almost 2 weeks before they called to tell me it was out of warranty by 3,000 miles. Then gave me a estimate that was outrageous. Guess they don?t want repeat buyers.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Mike Mayeux, at Mike.Mayeux@robbinschevy.com to discuss your concerns, as your satisfaction is of utmost importance to us.

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Outstanding Buying Experience

Reviewed by A. W. from Humble, TexasMay 28, 2021

I have been to this dealership to purchase at least 5-6 vehicles over past 10 years and have always had a pleasant buying experience. I have purchased my last 3-4 vehicles from one salesman who always finds what I am looking for and I gets a fair deal on my purchase. He also makes sure the whole process does not take all night.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Robbins Chevrolet

Welcome to Robbins Chevrolet! We are the Houston area's oldest Chevy dealer and have been run continuously by the Robbins family for over 87 years. Our goal is always 100 percent customer satisfaction. We understand this is a big decision and we want to give you the support and information you need help you along the way!

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