Frio Chevrolet in Dilley including address, phone, dealer reviews, directions, a map, inventory and more

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16919 IH 35 South
Dilley, TX 78017

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat Closed

Reviews of Frio Chevrolet

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

22 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Litterally the WORST BUYING EXPERIENCE EVER!!!

Reviewed by AndrewT from Killeen, TXApril 30, 2021

NEVER NEVER DO BUSINESS WITH THIS DEALERSHIP!!! WE JUST GOT SCREWED OVER SO BAD ON A $70,000 PURCHASE!!! WE WERE LIED TO, DECEIVED, LED ON FOR NEARLY TWO WEEKS!!! I AM ALREADY IN THE PROCESS OF CONTACTING CORPORATE!!! IF YOU WANT TO BE LIED TO OR HAVE SHADY BUSINESS PRACTICES TO DEAL WITH, MAYBE THIS IS THE DEALERSHIP FOR YOU. I WILL BE POSTING A NEGATIVE REVIEW ON EVERY PLATFORM POSSIBLE AS IT IS WELL-DESERVED. I EXPECTED SO MUCH MORE PROFESSIONALISM FROM THIS DEALERSHIP AND THEY WERE HORRIBLE. Long story short...We reserved a 2021 Tahoe, provided all of our information, they marked it "sold" even though it hadn't arrived yet, they ran our credit, got our finance locked in, even agreed to full MSRP. The next few days we were told the vehicle was arriving and then after several delayed responses and excuses were told the vehicle was delayed in Arlington. We left for a few days, the vehicle arrived and they informed us the paperwork was being emailed and that we'd send a $20k down payment via telephone. We remained extremely understanding and flexible throughout the process and in the meantime, we passed on several call-backs for vehicles we were waiting on because we were assured, this was ours and there was no way they could sell it to anyone else. After texting again this morning to check on the paperwork, we received a call about 15 minutes later stating "we have bad news" and apparently they had to sell it and couldn't hold it. """Luckily they went ahead and found us several others from other dealsherips and they were going to forward us the information"""". I don't want your help, no more excuses, this was so unprofessional and unbelievable. I had high hopes for this dealership and felt very optimistic as our sales woman reassured us from the day we contacted her that we were in good hands. I'm still blown away by the level of disrespect, deceitfulness and unprofessionalism.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you?ve detailed.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

4.7 (out of 5)

Salesman, named Michael.

Reviewed by Jacob DeLa Garza from Dilley TexasFebruary 14, 2020

Salesman was great. Finally someone who listened to what’s I needed and didn’t just try to make the sale. I’m telling all my military and law enforcement friends about this guy. Thanks again, Mike Maya. Didn’t drive away feeling like I just got had. May God continue to use this young man.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Car repair

Reviewed by Geoff from AustinAugust 09, 2017

I stopped at Frio Chevrolet in Dilley because I had car problems driving from Laredo back to my home in Austin. They were very friendly, very knowledgeable and quick. I enjoyed their clean, comfortable waiting room and free drinks and snacks. They shortly had me back on the road. I highly recommend them.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Frio Chevrolet

Tired of dealing with the big city dealers and the headache of buying a car? Come see us and we will treat you like one of our own! It's worth the drive every time. it is also your best option for receiving the customer service you desire when looking for a vehicle. Frio Chevrolet Family Owned and operated with the idea that car shopping ought to be fun so we don't want our customers to feel uneasy about purchasing a new Chevrolet.

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