Chuck Fairbanks Chevrolet in Desoto including address, phone, dealer reviews, directions, a map, inventory and more

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629 N I35E
Desoto, TX 75115

Get Directions

Sales: 877-873-8788

Used Cars: 877-882-7386

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Chuck Fairbanks Chevrolet

Overall Rating:

4.2 (out of 5)

80% recommend this dealer

96 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service

Reviewed by Mark Shane Gomez from Waxahachie,TexasApril 07, 2022

Always good and fast service. Car always ready at the time stated.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Complaints

Reviewed by Hello from Desoro. TxMarch 02, 2022

My elderly parents went in to fix their car and they were told that they had an oil leak. The dealership supposedly fix it but when they got it back it was worse. They were told by the dealership they had to fork over more money to fix it. Common Sense - if it comes back worse than the dealership messed it up. So I called the dealership and the receptionist hung up on me 3 times. I didn’t even use foul language. She didn’t even tried to calm me down or even take my number. I’m not sure if her arms were broken or she she has another disability but apparently she needs a lot of prayers. I will be praying for her tonight. Whatever you do beware of this place especially if they can take advantage of the elderly.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Please call me to discuss this issue. Butch Watson General Manager 972-223-7611

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst customer service from manager!

Reviewed by MICAH EESCAMILLA from Waxahachie December 09, 2021

This was one of the worst customer experiences I have ever had! I couldn’t talked to anyone willing to help or show me some kind of knowledge. I was stuck 2 hours from home called this dealership to explain to me what I needed to do since they sold me a car with a crack that was patched in the gas tank and they refused to do anything and told me to bad and I quote from the service manager named bush butch or something like that “ I Don’t Care I’m Not Going To Help You”. Worst customer service ever. I suggest you never waste your time there!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Chuck Fairbanks Chevrolet

We are family owned and operated! Chuck Fairbanks Jr. opened his Chevy dealership on June 13 1980. Originally located in Lancaster Texas Chuck was the youngest Chevrolet dealer in the nation. Armed with a sound business plan Chuck was eager to represent General Motors and Chevrolet Motor Division. Although we have relocated to Desoto Texas Chuck Fairbanks Chevrolet is still a family owned and operated dealership and is proud to have served the communities of Dallas and Fort Worth for the last 39 years.

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