Martin Chevrolet GMC

Martin Chevrolet sales department reflects a serious breach of trust and professional conduct. After searching for over six months for the right truck, I found a good deal at another dealership. Jerry, a sales rep at Martin, assured me that they could match the deal. He spoke with management, and after some negotiation, provided me a buyer’s order in writing with the agreed price — Keep in mind this was a price agreed IN WRITING. I moved forward with GM financing, got approved, and thought the deal was finalized. However, to my surprise, Jerry informed me when we went to close that Martin Chevrolet would not honor the agreed price and wanted to charge me thousands more! Initially, I thought this must be a misunderstanding. But I learned that the dealership had deliberately applied an IRS tax credit that I had told Jerry upfront did not apply to the 2024 Silverado — something I clearly communicated during our very first call. This IRS incentive was applied to make the price appear lower. Martin Chevrolet had already applied a Chevrolet discount, which cannot be combined with the federal tax incentive — a fact stated clearly on Chevrolet’s own website. Yet they moved forward with this pricing tactic, knowing it was dishonest. Here’s the worst part: by the time Martin told me they wouldn’t honor the deal, the original truck from the other dealership had already sold — meaning Martin’s bait-and-switch cost me the opportunity to buy the truck elsewhere at that price. I spoke with two managers, Chris and Chris Gottslig -who promised to get back with me, I did not hear back from him. Jerry sent me a new quote, $1,500 higher than our written agreement. I met with the dealership owner, Janet Clark, who was nice and respectful. She admitted an error was made but refused to honor the price I had been given in writing, even though another dealership had successfully completed the deal at that amount. I had: A written buyer’s order from Martin Chevrolet, matching the competitor’s price. GM financing approved. Clear and documented communication regarding incentive eligibility. What I lost: A legitimate deal with a reputable competing dealership. Time, trust, and energy after six months of research and effort. I don’t know how this practice is legal, but I do know that it is dishonest and misleading. Martin Chevrolet used a deceptive pricing tactic to lure me in, knowing the final price would change — and they did not hesitate to back out of a written agreement when it no longer suited them. This has been a horrible experience. I recommend you stay away from Martin.

Sold me NEW truck that had been hit and repaired and sold as new without disclosing damage. Because of the extremely poor repair we do not want their body shop to fix because evidently for workmanship is acceptable. Husband is a 30 year retired QC from FORD manufacturing so have extensive knowledge. Not to mention being deceptive when selling us this vehicle. They wanted us to do another credit application and get a different truck and I’m sure take a loss on this one which has 1600 miles on it. No callbacks left message for general manager again no callback. Trying to say it happened at the manufacture GM would not have let this out their doors repaired in the manner it was. Not to mention, we paid full price for the vehicle to find out they deceptively sold us a truck that had been damaged. This is not just a scratch. This is literal, grinding marks in the middle of the back door in numerous places clearcoat is totally different from manufacture, sprayed clear coat onto the pillars of truck and primer on the bottom rock Panel. Extensively buffed front door, front fender so swirl marks throughout. Do not buy a vehicle from them they will fail to stand behind even brand new vehicles.

Newly implemented service check in leaves a lot to be desired. A person outside for check in scans the VIN, asks for you phone number and address then takes you inside to a “service advisor” who asks the same questions. I was there for an oil change and tire rotation. Service completed in a timely manner but half way home, (20 miles) an alert came on to check the tire monitor system. When I called; she giggled and said “the technician must have forgotten to calibrate the tires after rotation, so just (pop) in and we will take care of it.” I suggested extra training to complete service as making an extra trip is not convenient. All of the pressures in my tires are different (40-44)