Cavender Chevrolet

The salesman, Mario, was not trusting. He wanted to monitor my vehicle to make sure I was on my way to the appointment. He was not open about anything. Information had to be pulled out of him. Paperwork, including title, certificates of special sealants for paint and interior was not available. You had the feeling that he was trying to hide something.. The sales contract had an extra $995. charge for paint and interior sealant, that appeared was never applied. He gave us a box of waxes that we would have to apply or have it done every six months that he didn't explain during the signing or before. This was a scam. He was not helpful at all. You had to ask for everything including how to operate the vehicle. When we left with the vehicle, we didn't have copies of the contract; the sealant for the paint and interior; no certificate; nothing. Cavender might have been around along time, but this has been the worst car buying experience that I have had; like buying from some cheap used car lot. Terrible.

Bought a brand new truck from Cavender two years ago with cash, free and clear. Cavender put a Lein on my truck by their words “by mistake, it’s simply a check box”. I have been calling and emailing for the last two years for them to release the lein and they still have not. Be careful when dealing with this establishment. My recourse at this point is legal action.

Mr. Gio should show a little more respect when dealing with one of your customers who, after being lied to multiple times and given the run around on a check for over $28K for a traded in vehicle seven days prior. I hope this review is seen by someone above you. Your lack of professionalism and your lack of customer service has ended my business and my recommendation to anyone in doing business with your dealership in the future.