AutoNation Chevrolet West Austin in Austin including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

11400 Research Blvd
Austin, TX 78759

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Sales: 888-248-4903

Used Cars: 888-841-5925

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of AutoNation Chevrolet West Austin

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

439 total reviews

Showing the most recent reviews from and DealerRater.

3.0 (out of 5)

11/12: They finally got back to me. The service/parts...

Reviewed by nunzio.jncNovember 11, 2021

11/12: They finally got back to me. The service/parts dept. went thru a lot of changes. New managers, loss of people. No excuse for not calling back but they are making it right and my part came in. They are trying their best with what they have for employees and know they have issues. 11/11: I bought my car new in 2018. The sales man was fantastic and the new car section was very friendly. They even offered me donuts. My issue is the service dept. reps. (lack of service) I dropped my car off 8/4/21 for a recall and the engine check light was on. Recall fixed no problem, guys did great job. Engine check light was due to a faulty battery charging module. Since there are no modules available in the U.S. they had to go to the vendor and get one. This could take up to 12 weeks. It was a fiasco just to pick up my car since the rep would not call me back and i have no paperwork on what was done. I know they are very busy and short handed, but when i try to contact my service rep. to get a progress report, he will not call be back. I even had a talk to him about it when i finally got ahold of him and he gave me his personal number. Which he will still will not call me back. I've left messages on 9/22, 9/29, 11/9 with no calls back. I even called the service dept manger and left a message, no call back. 11/11 Last ditch effort. I called the front desk to see what is up and who else to talk to and if can not get a response back it is time for another dealership that knows what customer service is.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!

Overall Experience 3

Customer Service 3

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Hi I live Katy Texas 2 1/2 hours from this dealer in...

Reviewed by Josealbertorod57July 29, 2021

Hi I live Katy Texas 2 1/2 hours from this dealer in Austin Texas. I Just tried buying a new 2021 Silverado 2500 from this dealer paying cash, the sales man name was Bill he was very kind and professional at what he does. I told Bill to check if we could meet halfway to deliver the truck, it was no from the manger, there is also a charge as well it's called Austin protection package for $898.00 that I don't care for and don't care pay for it, but manger again said NO that the charge was mandatory. Well I gave in and told the salesperson that I would buy the truck and would pick it up in Austin, plus he had all my info, then I received a call from Bill the salesperson he was not very happy with the situation the manger just took the sale from him and was trying to sell the truck to a customer that just walked in, the manger knowing that the truck sold already by Bill. This is the general manger he is a complete xxx... Back in 2020 when the pandemic was here all the car dealers would give anything to sell a vehicle now that they have the upper hand because of the shortage of vehicles they are taking advantage of the consumers..

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I would leave a 0 star review if I could. I purchased...

Reviewed by Harperlee96July 21, 2021

I would leave a 0 star review if I could. I purchased my vehicle (Fiat 500e) from Rodney Lauderdale in November 2020. Luckily I purchased the warranty because I started having problems almost immediately. I took it in for problems with the suspension and some electrical components in January after waiting weeks for my scheduled service appointment. They’ve had my car for nearly 8 months now. They’ve tried give it back to me 3 times, saying it’s all fixed, yet the 3 times I’ve gotten in the car to drive away, it’s not fixed and has the original issues I brought it in with, now with an additional PRNDL problem as well. On one of the 3 occasions Patrick Moore had told me my car was fixed and it was not, Patrick told me I needed to take my car to the shop he had gotten it “fixed” at myself if I wanted it to actually get fixed. I had to talk to Patrick’s boss (in person— don’t expect any of these people to be available over the phone) in order for them to take the car to the shop to get the issue I brought it in with actually fixed. I can’t get ahold of my service manager Patrick Moore at all. Every call, text, and voicemail goes ignored, even the ones made to Patrick’s boss. My car is still there “getting fixed” and I can’t get ahold of anyone to tell me what’s going on with it. The ONLY way I’ve gotten a phone call or text from these people is the 3 times they’ve told me car was fixed and ready to be picked up, when it was not fixed at all. This dealership has kind people answering their phones to transfer you to someone who doesn’t give two xxxxtake mushrooms about you or your car. I wish I could say this is the worst service I’ve gotten in my life, but they haven’t *given* me any service. Avoid buying from this place if you can. Once I can be done with AutoNation West Chevrolet, I will never deal with this company ever again. I won’t be shopping with AutoNation as a whole ever again because of Patrick Moore’s service. Buying a car from AutoNation West Chevrolet has been one of the most exhausting and upsetting experiences of my life. I pray that no one else goes through this experience. I advise you to buy a car from literally anywhere else.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About AutoNation Chevrolet West Austin

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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